Melloy Dodge - Service Center

Looks for ways to get out of warranty We have a 08 Dakota. We took it to Melloy Dodge for the required transmission services. Had service done twice which is required by Dodge. All LESS th We have a 08 Dakota. We took it to Melloy Dodge for the required transmission services. Had service done twice which is required by Dodge. All LESS than 5 years apart. When we just took it in for some transmission work under warranty. they searched for a reason to deny the claim. Even though Melloy did all the service all less than 5 years apart. they denied. They say it can not be brought in any time before the 5 year mark or service will not count toward warranty. WE took it in more often than requires so they denied the claim. Malloy Dodge just lost a repeat Dodge truck owner. NO more dodge if that's the way they honor their warranty and treat their customers. More

Service Department Review--Lousy Customer Service I just recently had my 2007 Jeep Commander serviced at Melloy Dodge. Two positives: they got me scheduled for service immediately and two, they fixed I just recently had my 2007 Jeep Commander serviced at Melloy Dodge. Two positives: they got me scheduled for service immediately and two, they fixed my vehicle (from what I can tell). However, those were the only two good things from my experience. They failed to communicate delays in the service, failed to return my phone calls, and I had to pester THEM to find out what the status of my repair was. Their customer service is terrible; the service manager heard my feedback but never offered to make it right after complaining about the lack of customer service/timely communication (pretty much brushed a disappointed customer off). Only after talking to the dealership manager did they finally offer at least an OIL CHANGE after I suggested some sort of chance to build customer relations. I wouldn't recommend getting your vehicle serviced here and I highly doubt I'll be purchasing my next vehicle from there. More

No this dealers service department sucks, I waited 30 minutes for someone to come take my info... Instead some builder shows up while im waiting and he gets VIP service before me .... So I go ask Violet minutes for someone to come take my info... Instead some builder shows up while im waiting and he gets VIP service before me .... So I go ask Violet ( believe that's her name) and about my bumper and she says we don't do that here and walks away.... Hello so what do I do??? Horrible horrible first impression...... I'm debating on trading in my dodge and going else where More