Melton Sales Ram Chrysler Dodge Jeep - Service Center

We were told our jeep part would arrive in 1 week. It took over 2 weeks to get it. When the part came in on a Wed, Dora called on Thurs and admitted it was there a day earlier but she was too busy to cal took over 2 weeks to get it. When the part came in on a Wed, Dora called on Thurs and admitted it was there a day earlier but she was too busy to call us. They obviously need to hire other customer reps if she is the only one making communications. Jason would often say he will call us back, referring to soon, but he would take a week to get back to us. We were told we would get a loaner car sooner than later, but it was later because Dora had no idea who had the loaners or when they would be back. According to them, my seat belt clicker needed to be replaced. I had no other means of transportation while waiting for my jeep part to arrive. They did not see that as a priority, that my safety was not considered, so my process took way too long. Also, they took my back bumper apart to fix a wiring issue related to my sunroof. When they put it back together, the reverse sensor beeping sound would not work. Jason said they would not fix that for free-- even though it was working just fine prior to them taking off the back bumper and trim. Also, when they put it back on, the dark grey trim on the top of the bumper was partly sticking out as well as the silver bottom trim corner unsecured. I was told I would have to make another appointment to get anything else resolved-- at my expense-- even though it was not our fault. When Jason finally did get me a loaner car, it had not been vacuumed or wiped clean. So we had no choice but to deal with it or make a fuss. With Covid-19 being such an issue right now, I was incredibly surprised. Totally unacceptable. I hope whoever reads this review will help get that dealership up to better standards. More

They did a great job on everything except after rotating the tires, they did not readjust the air pressure. We had to stop on the way home & do it ourselves. the tires, they did not readjust the air pressure. We had to stop on the way home & do it ourselves. More

I’ve been using Melton for several years. They always do an amazing job. My daughter took the car in for an oil change this time & she came home extremely impressed with Melton’s. She felt they educated her an amazing job. My daughter took the car in for an oil change this time & she came home extremely impressed with Melton’s. She felt they educated her on her car & did not mind taking the time to do so. More

Brought truck in for first oil service. The service was excellent and wait time was short. Overall a very good experience. Was first time having service done here. Only thing that wasn't done was resetting excellent and wait time was short. Overall a very good experience. Was first time having service done here. Only thing that wasn't done was resetting of oil life on dash. More

Great Service. Great price on tires. Changed out on schedule and 4-wheel alignment as well. Schedule thu Email with the Service Dept. No phone time. schedule and 4-wheel alignment as well. Schedule thu Email with the Service Dept. No phone time. More

They have always done a great job on taking care of our vehicles. This time was no different thanks for the great service. We will be back! vehicles. This time was no different thanks for the great service. We will be back! More

I always have the best service at Melton. They are cheaper than other dealerships and I have a minimal wait time. They are very upfront in their service tickets. cheaper than other dealerships and I have a minimal wait time. They are very upfront in their service tickets. More

Received an Oil change and explanation of multi-point check for my jeep with speedy service. Staff provided a list of tires and prices to review when tire replacement is needed. check for my jeep with speedy service. Staff provided a list of tires and prices to review when tire replacement is needed. More

All I had done was a tire rotation. Jeep was ready when promised. Staff was very friendly and spent time to explain everything they checked and tasks performed. promised. Staff was very friendly and spent time to explain everything they checked and tasks performed. More

These guys always do a knock down job!! Thanks! I went in for an oil change, was told i didn't need one and save quite a bit of coin! Fred and Tony were a pleasure. Thanks Much! I went in for an oil change, was told i didn't need one and save quite a bit of coin! Fred and Tony were a pleasure. Thanks Much! More