MemberCar

Terrible dealership sold me a car with issues We purchased a car for our College aged son back in May 2024. We have purchased several cars in from other dealers but decided to give Member Car a try purchased a car for our College aged son back in May 2024. We have purchased several cars in from other dealers but decided to give Member Car a try. We took the car back to member car for A/C service three weeks after we brought it. It appears that the A/C issues that we had with the vehicle (That were not corrected) led to other issues such as coolant leak into the #3 cylinder (head gasket issues) which caused the turbo issue. Our son returned to school Richmond, VA four weeks later and alerted us that the car would not go above 20 miles per hour. We had him take the car to the shop in Richmond, and they alerted us that both the fuel injectors and the turbo have gone bad on the car. We found an outstanding shop in Richmond that diagnosed the issues that the car dealer should have noticed. Cylinder 2 and cylinder 3 misfire codes. The shop performed cylinder air fuel ratio test and vehicle failed due to cylinder 4 running too rich. Based on this the engine is more than likely leaning out the vehicle which is causing cylinders 1,2 and 3 to misfire. Cylinder 4 injector has gone bad. Due to condition of vehicle misfiring they did not test drive vehicle but performed cylinder air fuel test at idle. After replacing injectors and running vehicle we found noise coming from engine area. Narrowed noise down to a bad or failing waste gate on turbo. With waste gate unplugged the noise is not present. The shop took off the inlet pipe going into the turbo to confirm that the turbo compressor wheel does have lots of shaft play and does not spin well at all which confirms the turbo itself is bad causing the lack in power while trying to accelerate The shop looked the vehicle over and only found that the A/C condenser has a spot where it looks like it may be leaking some but the A/C was cold The shop found that find head gasket is blown, by doing a coolant pressure test and pretty quickly the test lost pressure, they found water in cylinder #3. The vehicle needed a head gasket replacement, turbocharger replacement including the fuel injectors. WE HAD TO PAY $5000 AND WE JUST BROUGHT THE CAR FOR $15000. WE TRIED TO CALL THE OWNER AND HE IGNORED OUR CALLS, THEN ALL OF A SUDDENHE GOT COVID. DO NOT BUY A CAR FROM MEMBER CAR. More

Purchased an older used vehicle remotely from MemberCar. Anthony Paz the sales manager was friendly, approachable and handled all of my information requests about the vehicle in a timely manner. Mr Paz wa Anthony Paz the sales manager was friendly, approachable and handled all of my information requests about the vehicle in a timely manner. Mr Paz was even willing to put the vehicle on a lift for me and record video of the chassis. MemberCar was willing to deal on the asking price when some vehicle issues were disclosed before the sale. When the vehicle arrived and I saw it in person for the first time there were some additional surprises found. I recondition older cars so this will just be another project. Not fully meeting expectations on condition can be the nature of buying older used cars remotely. Not everything about a vehicle can be communicated through pictures and videos and there can be more risk vs cost paid than anticipated. Overall I would consider a MemberCar vehicle again because of the way the staff works to assist a remote buyer. They handled the transaction quickly and professionally and kept me informed through all stages of the buying and shipping process. They also have shop capabilities on site which is helpful. More

Steve and Sefik are wonderful to work with when purchasing a "new" used car for yourself or someone you know. Everything was seamless, from test driving the car I was interested in to the final pur purchasing a "new" used car for yourself or someone you know. Everything was seamless, from test driving the car I was interested in to the final purchase of the car. I would definitely work with Steve and Sefik again! Thanks guys! More

Car was excellent, experience with the team at MemberCar was simple, fast and professional. Highly recommended and I am looking for a car for my son, so we will be back soon. was simple, fast and professional. Highly recommended and I am looking for a car for my son, so we will be back soon. More

Great car, very happy with the sales process, simple financing application, will do business again! They were very easy to work with. financing application, will do business again! They were very easy to work with. More

Had a great experience working with Tyler and really the entire crew at MemberCar. No pressure, highly communicative and responsive, and very smooth purchasing process. Would highly recommend them for any entire crew at MemberCar. No pressure, highly communicative and responsive, and very smooth purchasing process. Would highly recommend them for anyone in the market for a used car! More

Top flight service. ... Aiden was very professional along with the owner.... My next purchase will definitely be from MemberCars ... Aiden was very professional along with the owner.... My next purchase will definitely be from MemberCars More