MemberCar

Great service, casual dealership I recently bought a car and really enjoyed the stress-free process. I visited the dealership on a Saturday and by the following Monday, I owned the ca I recently bought a car and really enjoyed the stress-free process. I visited the dealership on a Saturday and by the following Monday, I owned the car. Upon reading reviews ahead of time and arriving to the location, I was slightly skeptical because of casual-like, lax environment and "less-typical" look of the dealership. The only dealerships I had ever visited were fancy, full of suited-up and intimidating salesmen. I met with Carl, initially, who ended up selling me the car. Throughout the process, (which took three days only because I visited late afternoon on a Saturday and the banks were not fully functioning until Monday), I also worked with Robbie, Mike and met the owner, David. All gentlemen were professional, kind, knowledgable and flexible on my requests/questions. Carl was speedy and ensured all my requests would be fulfilled on the Monday that I bought the car. The only negative remarks I have about the process is the failure to prepare my car for selling upon my arrival on the Monday I bought the car. The guys knew when I would arrive around 11:30am and as I arrived, the car still had not been cleaned, the easy paint work that I requested was still drying and the second key to my car still had not been made, in-fact, the crew to make the key hadn't even arrived yet. At this point, I didn't think much of it, because I still had to purchase the car and fill out all my paperwork. After fling out all my paperwork, about an hour and a half process, the guy to make my second car key had not yet arrived so my boyfriend and I agreed we would go to lunch for the next two hours and come back to pick up the car. Upon returning from lunch around 3:30pm, the guy to make a double car key STILL had not arrived! I was annoyed because all of this should have been handled upon my morning arrival. The key was made at about 4pm and I left the dealership shortly thereafter. This caused me to catch traffic on my way back home… All in all, I give this experience four stars. Excellent customer service and a minor issue with timing and preparedness. I recommend this dealership because the prices seem fair, the cars appear reliable (so far) and the service is easy to deal with and entirely stress free. I never felt pressured to make any decisions. The preparedness factor is minor in my opinion because these guys are no fancy salesmen, but they do honor their customers and come through with what they say they'll do. More

Great Experience I have nothing but great things to say about MemberCar. When they didn't have the car that I was looking for in stock, they went out and got one for I have nothing but great things to say about MemberCar. When they didn't have the car that I was looking for in stock, they went out and got one for me. When I wasn't crazy about the particular car they found, they went out and got another one, and this one was a winner! The experience was completely seamless without any haggling or "Oh, by the way..." that I've experienced at other dealerships. They've earned a customer for life! More

Great Experience at MemberCar This is our second car purchase with Member Car in Rockville. Our salesperson was great. Pricing was very competitive with similar cars within a 500 This is our second car purchase with Member Car in Rockville. Our salesperson was great. Pricing was very competitive with similar cars within a 500 mile radius. No high pressure; a low stress pleasant experience that I would recommend to anyone. More

Member Car Purchase This purchase I made from Member car was pleasent from start to finish. My salesman Robbie B. worked with me to get slight modifications that made th This purchase I made from Member car was pleasent from start to finish. My salesman Robbie B. worked with me to get slight modifications that made the purchase hard to turn down. All the managers made themselves available, but never pushy about the sale. The whole staff was knowledgable about the particular car and offered advise I can use down the road. I will recommend this dealership to others and I expect to be a repeat customer myself. (Not a lot of frills, just fair negotiations). Larry P. More

David is a real pro. My trade and purchase were smooth and easy. Love my new Volvo S60. Great price, no worries. I'll be back for my next purchase. and easy. Love my new Volvo S60. Great price, no worries. I'll be back for my next purchase. More

I purchased a 2004 Porsche Cayenne and after 3 days of owning the car I needed a new battery. I returned my car to the shop for this and because of noise coming from my dash which sounded like electrical owning the car I needed a new battery. I returned my car to the shop for this and because of noise coming from my dash which sounded like electrical issues. After having my car for a combined two weeks because I had to take it there twice the issue still today this day is not resolved. Larry is friendly but takes on average a day or two to return any calls or text. The mechanic that they use is not very knowledgeable and they absolutely refused to go thru porsche to repair my car even though it was still in its 30 day warranty. I have had my car for a little over a month now and now my engine light is on and after a diagnostic I was told I need an oxygen sensor. Overall a beautiful selection of cars and Robbie is reliable and works fast but other than that beware. More

I had a great experience buying a used car at MemberCar. David really knows the market and his cars, and he found the right car for me. He and his team provided first tier service, and the car is in great David really knows the market and his cars, and he found the right car for me. He and his team provided first tier service, and the car is in great shape. I will definitely to MemberCar again. More

Robbie and the dealership was great. Felt I got a fair trade value and we reached a good price for the Infiniti suv. I will use and recommend Membercar to my friends Mike S trade value and we reached a good price for the Infiniti suv. I will use and recommend Membercar to my friends Mike S More

Mr. Barker was the type of representative that every business should employee. I will use this service for any future car purchase. It was Excellent!!! business should employee. I will use this service for any future car purchase. It was Excellent!!! More

MemberCar is a great dealership, and I'm so glad I found them! I would highly recommend coming here to purchase a used car, and will definitely consider returning to look at more cars in the future. T found them! I would highly recommend coming here to purchase a used car, and will definitely consider returning to look at more cars in the future. The process went as quickly as could be expected, given the tons of paperwork all car dealerships are required to fill out. Robby Barker, the salesman I worked with, was very courteous and wasn't pushy in the least about selling the car, which I really appreciated. Overall, great establishment, friendly customer service, and honest sales. I couldn't be happier with my purchase. More