Memorial DriveTime

lengthy process The overall process was okay I thought it was a little bit lengthy with the paperwork waiting around the test drive was too short it needs to be a hig The overall process was okay I thought it was a little bit lengthy with the paperwork waiting around the test drive was too short it needs to be a highway test drive so you can really get a feel of the car your about to purchase A 2 mile test drive just doesn't cut it. If they find a way shorten the waiting around and the paperwork and make the test drive to include the highway the service would be great. More

I give this location an OK overall rating. The thing that really disappointed me was that they talk about this great 5-day return policy but they don't really like to honor it. I haven't had to purchase a ca really disappointed me was that they talk about this great 5-day return policy but they don't really like to honor it. I haven't had to purchase a car in over 12 years and selected DT for that return policy. I purchased something that I liked but it was not a good drive so I returned it. I was told I had to walk off the lot that same day with a replacement vehicle or start the entire verification process all over again. I settled on a sedan that I knew I would not be happy in but it was the best option at that time to not have to start all over again. They knew before I left the lot that I would be returning the vehicle. However, when I took it back, they did not want to place me in the vehicle they allowed me to test drive. I was made to take the same unwanted sedan home and come back the next day. The next day I went and was made to wait forever to get the sedan backed out and the new vehicle put in the system. I had hoped this would have been as easy as the advertisements said but it wasn't. Granted, I am self employed but the process could use some improvement. They also kill a lot of trees with the amount of paperwork they give you. They could stand for some updated technology where you can sign a signature pad and have the final documents emailed to your preferred email account. More

The reason why I left a 5 star rating, because of how helpful the Employees at the Drive located in memorial drive were to me getting my car and also how easy it was compared to other dealers that I have helpful the Employees at the Drive located in memorial drive were to me getting my car and also how easy it was compared to other dealers that I have visited More