Took my Jeep in to get some work done that was covered by Jeep. Not quite a recall, but Jeep knew it to be an issue and covered all the costs. I told the service manager I was going on a road trip soon and was on a timeline. He promised to have it completed before I left. I was told my Jeep was ready one day before my trip, but there was one hiccup. The other dealership that sent them to catalytic converter did not include the sensors. They told me the catalytic converter HAD been installed, but they used my old sensors. I would need to come back in once I returned from my trip to get the new sensors installed.
Two weeks after returning from my trip, they finally said they received the new sensors. I dropped my Jeep off the night before the scheduled work. They told me it would not take very long to install the sensors (the entire job was only supposed to last 3 hours, so the sensor install shouldn't be much at all).
Around 3pm the day of the scheduled work, I called to check on the status. My Jeep had been there since the night before, so it was ready when they opened at 8am. I was told they still hadn't worked on my Jeep yet. I asked them if would be finished by closing time (6pm) and they said it would be.
I called at 5:15pm to check again. It was a 20 minute drive from my house to this dealership and I wanted to make sure I was going to be there before closing. That is when they decided to tell me that they didn't have time to get to my Jeep that day and it would be ready the following day. They offered for me to get a courtesy vehicle from them if my husband would bring me back there. I said no, this was supposed to be completed today and I didn't want their vehicle, I wanted mine. After speaking with the manager it was decided I could take the sensors somewhere else to be completed there as I was unhappy with how they were treating me and the tone I was being spoken to.
When I arrived at the dealership, my Jeep was parked out front. No one was around or in the office to speak with. I looked inside my Jeep and saw my keys were in it and it was unlocked. I then looked in the rear of the vehicle to see the ENTIRE CATALYTIC CONVERTER WITH SENSORS. Meaning they NEVER installed anything in the first place weeks prior!!
I filed a complaint with Chrysler and the dealership again offered to do the work and give me a courtesy vehicle. They claimed it was miscommunication between technicians, the manager, and the condescending woman (Tobi) that answers the phone for them. No other offers of compensation were made.
WORST SERVICE I'VE EVER EXPERIENCED IN MY LIFE! BEWARE OF THESE LIARS!