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Mentor Mitsubishi
Mentor, OH
165 Reviews
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165 Reviews of Mentor Mitsubishi
July 10, 2015
Buyer Beware! Believe the Bad Reviews -- Bait and Switch I contacted the dealership Wednesday night to see if a vehicle listed for sale online was available. I received an email Thursday saying that it was. I contacted the dealership Wednesday night to see if a vehicle listed for sale online was available. I received an email Thursday saying that it was. I contacted the dealer Thursday night, indicating I wanted to come out for a test drive Friday afternoon. I did not hear back right away. I called the dealer late Friday morning, asked for the internet contact, and asked if the vehicle was still there. She said yes, and when I came to the dealership, I should ask for Jonathan. What? Why should I talk to someone else? This was very strange. Nevertheless, I drove for an hour, showed up at the dealership, and met Jonathan -- who had no idea which vehicle I was after. I explained which vehicle I came to see, and he (supposedly) went to get the keys. A little while later, he came back and told me that the vehicle I wanted was sold THE DAY BEFORE, but he had another vehicle I could see. I told him I had called earlier and was told the vehicle was still available. He wanted to know who I talked to, and I told him. I got up to leave, and he tried to talk me into looking at another vehicle. I left the dealership immediately. If the vehicle truly existed and was sold, that happens and that's fine. But don't lie me, and tell me it's there and available when it is not. I took 1/2 a vacation day and drove for an hour there to see that vehicle; it was a total waste of time!! More
by jd54144
Employees Worked With
Ashley Sherman (internet contact) and Jonathan (Sales)
Helpful July 06, 2015
Service Dan Bacj is a person that you can trust & be honest with you on what service your car actually needs & not trying to sell you on scheduled maintenance Dan Bacj is a person that you can trust & be honest with you on what service your car actually needs & not trying to sell you on scheduled maintenance repairs that may or may not actually be needed at the current time. More
by ed1980
Employees Worked With
Dan Bacj
July 06, 2015
Oil change and tire rotation Everything that I requested was done. The service was done in the time frame stated. Everything that was done was explained to me in detail. Everyone Everything that I requested was done. The service was done in the time frame stated. Everything that was done was explained to me in detail. Everyone was very friendly and helpful. More
by Peggysnod04
Employees Worked With
Ron Gordon & Erica Hughes
May 01, 2015
Family feeling from a car buying experience My family had a great experience with doing business with Mentor Mitsubishi and our car shopping experience, to where we not only bought a new car, bu My family had a great experience with doing business with Mentor Mitsubishi and our car shopping experience, to where we not only bought a new car, but leased a second car within the same week. From the first phone call through the entire car buying experience, we were treated as part of the family. Our salesman, Dave Clark was knowledgeable and friendly. We were not pressured into anything that did not fit the scope of what we intended with our visit to the store. I commend the dedication of the team as they stayed well after hours to aid in me completing the deal and leaving that day with the purchase that I was looking for. Keep up the great work and look forward to continuing to do business with the team and Mentor Mitsubishi. Regards, Jeff Boehmer More
by Infinity90
Employees Worked With
Dave Clark, Glen Zupancic, Bret Woitella
March 19, 2015
Doesn't feel like a typical car lot I was told to contact sales manager, Mike Connors. I called Mike and told him exactly what I could and couldn't do. 72 hours later we were driving h I was told to contact sales manager, Mike Connors. I called Mike and told him exactly what I could and couldn't do. 72 hours later we were driving home in our new Outlander. Mike did exactly what I asked of him. Salesman, Dave Clark took over and he was very thorough from the test drive to delivery. This is the best experience I've had as a buyer. More
by peek13
Employees Worked With
Dave Clark & Mike Connors
March 10, 2015
Good overall experience Ryan is an excellent addition to your sales team. He was still new, but was very polite, accommodating without being pushy, and if he didn't know how Ryan is an excellent addition to your sales team. He was still new, but was very polite, accommodating without being pushy, and if he didn't know how to do something, he asked someone rather than making me sit there for 20 minutes while he tried to figure it out. He respected the fact that I said I was there to look at a specific car I researched online and didn't waste my time trying to get me to fill out a "car needs assessment," which may explain why I bought from him instead of the other 2 dealerships I visited that day. More
by zbarton
Employees Worked With
Glen Zupancic, Ryan Hill
March 09, 2015
Purchase Experience Working with my salesman, Dave Clark5, yep it has a five (5) on his business card, I had a tight budget with which to work, he made it a reality! I a Working with my salesman, Dave Clark5, yep it has a five (5) on his business card, I had a tight budget with which to work, he made it a reality! I am now driving a 2015 Lancer and am very satisfied with the lease. The service department is top notch, they remember your name, take an active approach in taking care of the customer! More
by Bambrij
Employees Worked With
Dave Clark 5, Glen Zupancic
October 25, 2014
Straight forward and easy purchase Found car online and drive out from Pa to purchase a 2011 Nissan Murano from Dave after talking on the phone. Led us through the process with ease and Found car online and drive out from Pa to purchase a 2011 Nissan Murano from Dave after talking on the phone. Led us through the process with ease and was considerate of our time. Would recommend both Dave and the dealership to anyone else in the market. More
by jonswa
Employees Worked With
Dave Clark
June 10, 2014
Mark Fierle Excellent service and done in a timely manner. My only question is during customer orientation it was stated that only synthetic oil was to be used fo Excellent service and done in a timely manner. My only question is during customer orientation it was stated that only synthetic oil was to be used for oil changes and that 7500 miles between oil changes was the norm. On my next service sticker it states 3000 miles. Which is correct? Other than that I would and have highly recommended you guys as a dealership to use for purchase and service. Mark Fierle More
by marcon2012
Employees Worked With
marc
May 15, 2014
This place is the most disrespectful place in the world We purchased my daughters 2003 Mitsubishi out lander from there 2 months ago. I purposely asked the service manager to make sure everything was ok on We purchased my daughters 2003 Mitsubishi out lander from there 2 months ago. I purposely asked the service manager to make sure everything was ok on it and to let me know if there was any maybe stuff that could go wrong since i wanted it safe for my 17 year old. He promised me it was and said maybe the struts need repaired in 6 months. Well yesterday 5/15/2014 my daughters engine blew up on RT. 2 in the storm thank god this is the 1 time I was driving and not her....When the mechanic looked at it apparently the radiator plug was cracked and old... where with all the time Mentor Mitsubishi did stuff to the car before resale and before we took it off the lot, you are gonna tell me they don't check the caps and plugs. A 3.00 cap could have saved me what is now a 3000.00 expense. SO I called Mentor Mitsubishi and told them what happened and asked why they didnt pick up on it. That is when Shawn the manager told me that they DON'T have to do anything or check anything before they sell the cars, and that how does he know that when my daughter was driving a car a rock didnt crack it... well not according to our mechanic it wasnt a new crack, it was Mentor Mitsubishi just not wanting to take responsibility for what happened. Shawn said not my problem... even though it should have been caught before we ever bought it and might I say I paid cash for it too.... Then Shawn had said for our Mechanic to call his mechanic Bob Soppitt our mechanic called twice and never got a called back. We were lied to by the service manager and the mechanic and I just feel it was wrong now we are out 5200.00 for a car we paid for and it will cost us up to 3000.00 to fix it... No clue what to do Shawn said for my 1 bad experience he has 50 positive so mine doesnt matter. Never buy a car from their. More
by upset1211
Employees Worked With
Shawn the general manager
