My husband and I went to this dealership as we were in the market to buy a Honda that we've been researching. We were looking at the sticker of a couple of cars when Salesman Pedro came over to us and introduced himself. I said "Hi, how are you" but continued to read the sticker price of a car. He mumbled something about not being well because he doesn't like talking to people's backs and he proceeded to walk away (to go back to the corner where all the salesmen gather). He looked back at us and held up a finger. WHAT AN ATROCIOUS BEHAVIOR, we felt downright mistreated! I really felt that he was obnoxiously rude to us because he already made judgment that we were not worthy (probably because of the way we looked) and he figured we're not going to buy a car anyway.
We went inside to speak with the manager, Pedro held open the door to my husband saying the manager is that way, still instigating and now even more confrontational saying that my husband is not treating him right. Really, you have the audacity to still be speaking to us - the only words that should be coming out of your mouth at this point is apologizing to us for the way you treated us!
Talking to the Sales Manager Ricardo proved useless. The first thing he said to us was there are other sales people we can talk to. After that statement, we were done. No I'm sorry you had a negative experience - no assurance that they take customer complaints seriously.
This place needs some serious Customer Service training - they need to start with Pedro and Ricardo.