Mercedes-Benz Of Tacoma

We started out a bit rough, probably due to Covid rules. After speaking to Andrew Falsetta, things picked up and service got better. The car we ordered was great and we thank those who helped us in choos After speaking to Andrew Falsetta, things picked up and service got better. The car we ordered was great and we thank those who helped us in choosing the right SUV for us. More

The check-in process was smooth. Erik took care of me and pointed me to the waiting area. While it was a bit crowded, it was adequate for me to wait for the completion of the service. Things were done and pointed me to the waiting area. While it was a bit crowded, it was adequate for me to wait for the completion of the service. Things were done on-time. Very professional feeling all the way through. More

Great customer service. All expectations were met. Nice and friendly atmosphere. Always happy to answer questions. Have good knowledge of the product. Car was ready when promised. and friendly atmosphere. Always happy to answer questions. Have good knowledge of the product. Car was ready when promised. More

No trust they just liars. First I go in for a recall and nothing was found great understood but now my car has been sitting there complete for about half an hour then Brian calls me saying the car is almost nothing was found great understood but now my car has been sitting there complete for about half an hour then Brian calls me saying the car is almost done and it’s in the car wash I tell him I’m looking at my car just parked ready to go. I go to get my keys and he tells me the car was just parked” still lying” the car been there for the last 30+ minutes. He was just in the back joking with the mechanics I can see through the window. Imagine if it had a real problem how the lies to make you pay more will come out More

Service level was good at times, but not super organized and staff was crass at other times. Also, they now charge a credit card fee. I will likely travel to other locations for service for my multiple me and staff was crass at other times. Also, they now charge a credit card fee. I will likely travel to other locations for service for my multiple mercedes benz. More

My appointment was at 10 but I got there early and they got me in right away and so I was able to leave early as well. I really like the green/yellow/red advice on inspection of parts. got me in right away and so I was able to leave early as well. I really like the green/yellow/red advice on inspection of parts. More

Brian, the service manager, was on top of it. The service folks were able to find my problem quickly and fix it. They even went the extra mile to help with an unusual situation. I was very pleased. service folks were able to find my problem quickly and fix it. They even went the extra mile to help with an unusual situation. I was very pleased. More

I’m disappointed that I was not covered under warranty for a part that was replaced last year as the software update was not part of the prior service. for a part that was replaced last year as the software update was not part of the prior service. More

Service was supposed to take 3.5 hours, but it took 6 hours. Once we went to go pick up the car we were told there was a power outage. We were not notified about a two leak findings during the MPI. I saw hours. Once we went to go pick up the car we were told there was a power outage. We were not notified about a two leak findings during the MPI. I saw this within the paper work. I am surprised we were not told about these findings when we picked up the car. When we contacted the dealership via text and call to ask about these findings on if the problem was fixed or if we still need to get the issue fixed since on the paperwork it only lists the findings and that’s it. We have not heard back from our service advisor as of yet. More

Good and friendly staff like Monica and safe and very clean environment. Hoping more discountI and hope next time vacuuming inside is included In the service. clean environment. Hoping more discountI and hope next time vacuuming inside is included In the service. More