Drove 2 hours for service here. Had appointment for loaner car. They did not have any when I arrived. Had to get a ride around town from a driver (great guy), this is what I expect at my local Honda dealer. They did offer a rental car, but common. When service was done, no one told me, i was left waiting in the waiting room. I found out th ecar was done when i happened to look outside, and it was sitting there.