Mercedes-Benz at Long of Chattanooga

Best experience with a service department I have ever had. Even though I do not own a Mercedes they were very professional and willing to help me when I needed a tire. They do not keep the size that I need in Even though I do not own a Mercedes they were very professional and willing to help me when I needed a tire. They do not keep the size that I need in Stock so they ordered one for me. In less than an hour and ahalf the tire arrived and it was put on my car. From the parts manager to the service advisor all the way down to the technician that worked on my car. Thank you. You are the best. More

They got me a great deal on a great car! Zack was wonderful in helping me find my perfect car! I recommend him and long of chattanooga to anyone! He always took good care of my dad too! Zack was wonderful in helping me find my perfect car! I recommend him and long of chattanooga to anyone! He always took good care of my dad too! More

Fantastic service I wanted an Odyssey, slightly used, and was unable to find one at any other dealer. Long of Chattanooga had one is excellent shape and low mileage. Th I wanted an Odyssey, slightly used, and was unable to find one at any other dealer. Long of Chattanooga had one is excellent shape and low mileage. They offered it at a great price, and in the process, provided cold beverage to drink while we waited for paperwork. Our salesman, Tim, was SO FRIENDLY AND ACCOMMODATING. He is especially to be commended. This is the fifth vehicle I've bought from Long of Chattanooga. More

Exceptional Experience We ordered our 3rd Mercedes from Derrick. He was super helpful and very knowledgeable. He kept us up-to-date on its production status. When the vehicl We ordered our 3rd Mercedes from Derrick. He was super helpful and very knowledgeable. He kept us up-to-date on its production status. When the vehicle arrived he took the time to make sure we knew how to use all of the features. More

Navigation System Assistance I required assistance when attempting to activate Sirius Traffic for the navigation system in a 2014 Mercedes E350. At the request of my service advi I required assistance when attempting to activate Sirius Traffic for the navigation system in a 2014 Mercedes E350. At the request of my service adviser, David Rhea, I contacted Derrick Walters, product specialist, at Long Mercedes-Benz in Chattanooga, TN. by telephone. He took the trouble to go to their used car display area, find a 2014 E350,and then make a video of how to properly activate the Sirius Traffic service from within an identical car. The video was then posted on U-Tube so I could view it. Seeing the video enabled me to solve my own problem without having to visit the dealership. This service was far in excess of anything that would normally be expected. More

Easy process I love the car. James Odom made me very comfortable and not pushy. I wouldn't hesitate to recommend James to a friend. Everyone was very helpful and I love the car. James Odom made me very comfortable and not pushy. I wouldn't hesitate to recommend James to a friend. Everyone was very helpful and answered all my questions. More

Really good hands on customer service. Perry was my salesman and he did an excellent job. He was knowledgeable and took the time to really go over everything and explain what all the featu Perry was my salesman and he did an excellent job. He was knowledgeable and took the time to really go over everything and explain what all the features of the car were about and was professional and courteous. Phil was the sales manager and went out of his way to make me feel like I was his best friend. The whole team was great. I am totally satisfied and would recommend Long to anyone. You cannot go wrong doing business with this dealership. Simply the best ...... btw I live in Atlanta and you would not get the same attention here as you would in Chattanooga. Long is simply the BEST ! More

These guys are great The entire team at long was superb. Derrick was our sales person. He made us feel welcomed and appreciated. At no point did we feel pressured into a s The entire team at long was superb. Derrick was our sales person. He made us feel welcomed and appreciated. At no point did we feel pressured into a sale. Aftwards Derrick was really patient with us as he taught us the entire car. We will definitely return to Long More

Oil Change & A/C Service David did a great job. He made sure I was in and out quickly. His customer service skills were fabulous. I won't go anywhere else with my Hyundai. Tha David did a great job. He made sure I was in and out quickly. His customer service skills were fabulous. I won't go anywhere else with my Hyundai. Thanks Long of Hyundai, David and Chris! You're kindness and remembering me goes a long way! More

Jenny was wonderful and the reason we came to the dealership Jenny was super responsive to my initial request for more information and I was very impressed. Mr. Jerry Eddy was our Salesperson and went out of h Jenny was super responsive to my initial request for more information and I was very impressed. Mr. Jerry Eddy was our Salesperson and went out of his way to find the vehicle I wanted and to explain the difference in the vehicles as this was our first Mercedes. I am loving learning about our new GLE 350 4Matic. One employee was extremely rude to us but we have decided to take the high road here because every other person at this dealership was extremely nice. More