Mercedes-Benz at Long of Chattanooga

Great service department I would like to Thank the service advisor Josh Smith and his team for servicing my vehicle and keeping me updated through the process. Thanks I would like to Thank the service advisor Josh Smith and his team for servicing my vehicle and keeping me updated through the process. Thanks More

2nd car in 3weeks Luv working with Mercedes Kong of Chattanooga. Neal Sobel is the best sales person. He says with you til the end of dale and beyond. This is my 5 th Luv working with Mercedes Kong of Chattanooga. Neal Sobel is the best sales person. He says with you til the end of dale and beyond. This is my 5 th Mercedes More

EXCELLENT Josh Smith handled the service of my car with outstanding professionalism. I appreciate the way he kept me informed of the progress of the service an Josh Smith handled the service of my car with outstanding professionalism. I appreciate the way he kept me informed of the progress of the service and I truly felt he made certain that not a single item on the car was overlooked yet not "running up a high tab". This young man shows true loyalty to the dealership and strong leadership. More

First Mercedes we came in dealership not knowing anything about the cars neil greeted us as soon as we got out of our car. And asked what our needs were and what bud we came in dealership not knowing anything about the cars neil greeted us as soon as we got out of our car. And asked what our needs were and what budget we had He got us on a c 300 that was in showroom the process was smooth and no pressure we didn’t intend on buying car since it was our first stop. But we bought the car and very happy with neil and long mercedes More

Break Service CLA250 I called to make an appointment and didn’t make it with my service advisor, however Dan whom I spoke with still took my appointment. When we arrived I I called to make an appointment and didn’t make it with my service advisor, however Dan whom I spoke with still took my appointment. When we arrived I asked for Dan and explain to him my issue with my car when I would put on the breaks I felt it was an wheel alignment issue, however he stated it sound like a break issue. Will since the car is a 2018 CPO With app byhat time a little under 20K miles I felt it couldn’t be the breaks. Well I was right but wrong. It wasn’t the breaks instead it was the Rotor, it seemed one was warped and caused the shimmy when I would apply the breaks. Now since I had gone over the mileage but not the years this would be a cost that I would have had to pay for. However the service manager decided to cover the full replacement. Long Service Department is as superb as their Sales Department. More

first mercedes Neal Sobel was a tremendous help in helping us find exactly neat we wanted and held our hand thru the entire process. We were thankful he took care of Neal Sobel was a tremendous help in helping us find exactly neat we wanted and held our hand thru the entire process. We were thankful he took care of us More

Outstanding customer service! I stopped to look at vehicles when I was in the area - with no intentions to buy. James is a great sales person who presented me with some amazing opt I stopped to look at vehicles when I was in the area - with no intentions to buy. James is a great sales person who presented me with some amazing options. So.... I ended up purchasing a new Mercedes. I can't speak enough of the wonderful customer service from beginning to end. The ease of the negotiation and purchasing process was great. James is a great teacher and i feel very confident in my ability to use all of the technology in my new car! More

Great knowledgeable staff! We had a great experience with James! He is extremely knowledgeable about their vehicles. He is really nice and not remotely pushy. He helped us fin We had a great experience with James! He is extremely knowledgeable about their vehicles. He is really nice and not remotely pushy. He helped us find exactly what we wanted! He's a huge asset to the dealership. More

Best place in town for your Mercedes! I always have my Mercedes serviced at Long. I go in with no worries as I know Jack, Mary Beth and the rest of the team will do their utmost to get me I always have my Mercedes serviced at Long. I go in with no worries as I know Jack, Mary Beth and the rest of the team will do their utmost to get me in and out with the best quality service in the area! More

10 mercedes Worked with Neil over many years and he always gives me the best deals! He’s very professional and is very helpful! I highly recommend him! Worked with Neil over many years and he always gives me the best deals! He’s very professional and is very helpful! I highly recommend him! More