Mercedes-Benz at Long of Chattanooga - Service Center

First time Mercedes owner Being treated well at a dealership is a new experience; most are more interested in getting you in and out and service advisers are a notoriously over Being treated well at a dealership is a new experience; most are more interested in getting you in and out and service advisers are a notoriously overworked group of people. Despite a small miscommunication with the online service reservation service, (for which I received many apologies), I received excellent service from both customer service and the S.A. I especially liked the SA being able to take my payment, and not having to walk to a cashier's booth in some distant part of the facility. My car was also cleaned thoroughly after the service, which is a very nice touch. More

First Car Maintenance Called and made a service appointment. The Service Department was on time and very professional. Took great care of my car. I appreciate everything Called and made a service appointment. The Service Department was on time and very professional. Took great care of my car. I appreciate everything that was done to my car. Also, I received a clean car More

Excellent Service Department This dealership's service department provides professional, courteous, and outstanding service. Their techs are top-notch. The tech found the problem This dealership's service department provides professional, courteous, and outstanding service. Their techs are top-notch. The tech found the problem with my car, took care of it and had me on my way within a very reasonable amount of time. The tech was tops. More

Roadside Assistance and tire replacement I had a road hazard puncture on my 1 year old GLE 450. Roadside Assistance was there in 20 minutes. Fortunately I bought tire and wheel insurance when I had a road hazard puncture on my 1 year old GLE 450. Roadside Assistance was there in 20 minutes. Fortunately I bought tire and wheel insurance when I purchased the vehicle so Long replaced the tire at no charge. The Service Rep, Josh, did a great job taking care of everything. More

Service was Outstanding!! We are thrilled we have found your dealership! Your dedication to customer service is refreshing in a time when most organizations put the financial a We are thrilled we have found your dealership! Your dedication to customer service is refreshing in a time when most organizations put the financial aspect of a business above the customer service aspect....you are unique and we are grateful. We will highly recommend your dealerships to our family and friends. You value integrity and we as customers truly appreciate that. The employees mentioned above went out of their way to assist us and make our visit with you all a positive experience. Thanks also for empowering employees to make decisions to make our visit pleasant and not frustrating as we have experienced in other dealerships. Thanks again More

Top Rate IT Service Superman Derrick Walters gave me a thorough 101 lesson in using all of the devices and technology in my new vehicle. He is the best! Superman Derrick Walters gave me a thorough 101 lesson in using all of the devices and technology in my new vehicle. He is the best! More

Excellent service David Rhea and his team are great. They took care of my car and me. He kept me informed of the progress. He worked to make it as cost-effective as David Rhea and his team are great. They took care of my car and me. He kept me informed of the progress. He worked to make it as cost-effective as possible. More

THE BEST!!! Peter in the service department is the best I've EVER experienced in all my years of Mercedes ownership. He and his tech rescued us with a flat on I Peter in the service department is the best I've EVER experienced in all my years of Mercedes ownership. He and his tech rescued us with a flat on I-75 after hours and made sure we had a brand new tire and safe to continue our drive to ATL! I am seriously thinking of driving to Chattanooga for service! It doesn't get any better than these guys! More

Extremely Easy I had my annual service done on my Benz SLK350. Just dropped off the car, got a call on what maintenance was needed, and options to consider. I prov I had my annual service done on my Benz SLK350. Just dropped off the car, got a call on what maintenance was needed, and options to consider. I provided my choices. Then I received an email when the service was done. And picked up my car with no problems. It was very easy to work with Long's. And they do great work. More

Josiah - truly great to work with My Salesperson was Josiah. I was considering trading my old Mercedes in on a newer model and Lucky me, he was patient, knowledgeable, and most imp My Salesperson was Josiah. I was considering trading my old Mercedes in on a newer model and Lucky me, he was patient, knowledgeable, and most importantly, HE LISTENED and remembered.. All great attributes. He made the deal and I drove away very happy. More