Mercedes-Benz at Long of Chattanooga - Service Center

New car purchase Josiah was very helpful in helping us find a new Mercedes. We had come the long of Chattanooga to have our current Mercedes serviced and while waitin Josiah was very helpful in helping us find a new Mercedes. We had come the long of Chattanooga to have our current Mercedes serviced and while waiting, Josiah showed us the various models on the lot. We were instantly pleased with his professionalism and knowledge of the inventory. I highly recommend coming to see him for your next purchase! More

Good experience Josiah was very helpful and knowledgeable throughout the entire process! Loved learning how the GLE can parallel park by itself - Nice Mercedes perk. Josiah was very helpful and knowledgeable throughout the entire process! Loved learning how the GLE can parallel park by itself - Nice Mercedes perk. After my decision was made he quickly processed the paperwork to get me back on the road in my new vehicle. Nicely done. More

service The service I received was excellent, The staff was friendly and the work was done in a timely manner. I appreciate the way they take care of my veh The service I received was excellent, The staff was friendly and the work was done in a timely manner. I appreciate the way they take care of my vehicle. More

Neil Sobel is a great salesman! I have been leasing my cars from Long of Chattanooga for many years. Neal Sobel has always made sure that everything goes smoothly for me and that I g I have been leasing my cars from Long of Chattanooga for many years. Neal Sobel has always made sure that everything goes smoothly for me and that I get the best deal! He's a great salesman and I rely on him when it comes to getting my car from Long of Chattanooga. Highly recommend Neil! More

Great All Around Dealership I have purchased several vehicles from Long Mercedes and I have never had a bad experience. Their Service Department is second to none. Very friendl I have purchased several vehicles from Long Mercedes and I have never had a bad experience. Their Service Department is second to none. Very friendly, courteous, customer oriented and experienced people. They have always bent over backwards to make sure you and your vehicle are taken care of to your satisfaction. I once had to take my E350 in for service and they needed to get an approval from Mercedes to make some modification to the Computer. We were supposed to go to Atlanta for an entire week for a Reunion of my Vietnam Infantry Unit. So they gave us a new E350 to go on our trip while they waited for the Approval from Mercedes. More

Courteous, Profesional and knowledgeable I have been consistently served with respect. While I wait in the lounge employees passing by are friendly. Employees seem to embrace the concept of t I have been consistently served with respect. While I wait in the lounge employees passing by are friendly. Employees seem to embrace the concept of team work. More

Excellent Service Experience Mary Beth was excellent. She communicated the way I preferred and was finished in the quoted time frame. From start to finish, she was professional an Mary Beth was excellent. She communicated the way I preferred and was finished in the quoted time frame. From start to finish, she was professional and friendly and I will definitely be back for service. The GM, as well as all the other staff members I encountered, we're welcoming and friendly too. Great place to do business! More

Mercedes benz service David was very professional and very kind. Could not ask for a better service advisor I will definitely come back in the future and I would highly re David was very professional and very kind. Could not ask for a better service advisor I will definitely come back in the future and I would highly recommend David as your service advisor. Thank you very much David!!!! More

Saturday service Was in for a headlight issue. Service was prompt and efficient. Mary Beth Slasor,service advisor, rates excellent. So does James Odom,product speciali Was in for a headlight issue. Service was prompt and efficient. Mary Beth Slasor,service advisor, rates excellent. So does James Odom,product specialist,with whom I interacted while waiting. More

Reprogram system I took my car in to have it reprogram to accept embrace complimentary trial and a car wash if it would not take long. I was told it would take about t I took my car in to have it reprogram to accept embrace complimentary trial and a car wash if it would not take long. I was told it would take about thirty minutes or so with the reprogramming of my car. I was there for two hours. I had to go check on my car to see what was taking so long. If someone could keep you updated with what's going on with your car and how much longer it will take, that would be helpful. More