Mercedes-Benz at Long of Chattanooga - Service Center

Top notch I called them and spoke to David in the service dept. I told him my problem and he said to bring it over and they could diagnose it while I waited. Da I called them and spoke to David in the service dept. I told him my problem and he said to bring it over and they could diagnose it while I waited. David was very helpful and professional. And even the mechanic explained everything to me and was knowledgeable about my car More

Roadside assistance and new tires My wife had a blowout and couldn't move the car. We called the insurance company and it was going to be over 2 hours. We called Long and they had a te My wife had a blowout and couldn't move the car. We called the insurance company and it was going to be over 2 hours. We called Long and they had a tech on-site to change the tire in 15 minutes. Josh the service manager was great to deal with and they even got us a discount on the tires. More

New tires and wheel repair Josh Smith, service rep, was extremely courteous and helpful during our service experience. Due to length of time needed, a rental vehicle was provid Josh Smith, service rep, was extremely courteous and helpful during our service experience. Due to length of time needed, a rental vehicle was provided free of charge. Josh kept in contact with us and provided timely updates on the status of the vehicle. More

One highly satisfied customer. Service of our vehicles is simple, and thorough. My experience at Long Mercedes has been enjoyable every time! They are very relational and sincerely Service of our vehicles is simple, and thorough. My experience at Long Mercedes has been enjoyable every time! They are very relational and sincerely want to take care of you and your automobile. Could not recommend them more highly! More

recently had my 2014 GLK 350 for its 40,000 mile check-up. Josh arranged for my visit and car drop offl I was kept informed (three calls) during the entire time the automobile was being serviced. The car was Josh arranged for my visit and car drop offl I was kept informed (three calls) during the entire time the automobile was being serviced. The car was ready on time, clean, and all repairs were done without my having to return the car for additional care. I am very pleased with the service department and especially Josh. More

Same-Day service for my recall I received a recall notice in the mail for an electronics update. I called Long Mercedes Service the next morning and they worked me in that same afte I received a recall notice in the mail for an electronics update. I called Long Mercedes Service the next morning and they worked me in that same afternoon. In and out in about an hour including a nice wash job. David in Service is pleasant, friendly and knowledgable. More

Service time The time I was told my auto would servicing would be complete, was to the tee. I received a courteous welcome and coffee with television in a clean en The time I was told my auto would servicing would be complete, was to the tee. I received a courteous welcome and coffee with television in a clean environment. More

Foul Play This place will cause you lots of problems to your car on PURPOSE!!!!! I HAVE LOST SO MUCH TRUST IN SOMEONE REPAIRING MY CAR...THEY HAVE REALLY LET ME This place will cause you lots of problems to your car on PURPOSE!!!!! I HAVE LOST SO MUCH TRUST IN SOMEONE REPAIRING MY CAR...THEY HAVE REALLY LET ME DOWN AFTER ALL THE MONEY I SPENT THERE.... I TRULY THINK HAS BEEN FOUL PLAY AND THEY HAVE CAUSE MORE AND MORE PROBLEMS TO OCCUR SINCE I STATED COMING TO THEM IN DECEMBER IN 2015....I CONTINUE TO HAVE BACK TO BACK PROBLEMS OUT OF NO WHERE ALL WITHIN 3 MONTHS.....MARY BETH PRETENDS LIKE SHE IS THERE TO HELP YOU BUT SHE DOESNT CARE....SHE LIES ABOUT EVERYTHING I ONLY WENT TO HER BECAUSE SHE IS A WOMAN AND I FELT MORE AT EASE WITH HER. I was WRONG she does has GREAT customer service skills and will make you feel like she's there to help you. DONT BE FOOLED I really thought she would look out for me but she didn't as a woman to another woman. IM pretty sure she tells the guys to cause problems to the cars especially if you have once had to speak with the service manager about her NOT DOING HER JOB several times. So yes I'm almost certain FOUL PLAY was done on my car. But I will take my car to Atlanta and when I buy a brand new one soon IT WILL NOT BE FROM THIS PLACE. They have taken too much of my money. And after they fix your car they will give it to you DIRTY after spending THOUSANDS of Dollars for repairs. SHOWS YOU HOW MUCH THEY CARE. THIS PLACE IS THE WORST!!!! More

A quick response to a difficult question. I recently purchased a 2012 GLK 350 with no documentation. As I continued down the path to clearly understand of some of the more complicated systems, I recently purchased a 2012 GLK 350 with no documentation. As I continued down the path to clearly understand of some of the more complicated systems, I realized that the available information on line was less than straightforward in addressing my questions. That being said, my call to Long of Chattanooga was returned by Derrick Walters of Longs on Tuesday and a consultation was scheduled on my next available day, the following Thursday. We met and Derrick provided the appropriate answers to respond to one of my problems. We're working on deal this the other current issue. Understand theses items are not safety or operational. They relate to the Audio 2,0 and Navi 2.0 along with controls. Derrick and I are addressing questions as they arise. More

I couldn't have recieved better service than I did I couldn't have received better service than I did at Long Mercedes-Benz. I had an appointment to leave my car for service and every thing was ready w I couldn't have received better service than I did at Long Mercedes-Benz. I had an appointment to leave my car for service and every thing was ready when I got there. I had a car waiting for me to get to work. I have a Lexus also that when I go to the dealership they have always given me superlative service, but Long Mercedes did just as much if not better. Some touch up was overlooked, but David in the Service Department told me to come back at my convenience and they would take care of it. I take my hat off to all of the people at Long Mercedes-Benz. More