Mercedes-Benz at Long of Chattanooga - Service Center

Great experience and outstanding customer service Mary Beth Slasor , service Advisor has been incredible , she has gone out of her way to make sure the car was totally fixed and called numerous times Mary Beth Slasor , service Advisor has been incredible , she has gone out of her way to make sure the car was totally fixed and called numerous times with the update . She provided me with a loaner and the process was very quick Mary Beth always has a smile even though her job is stressful and treats every customer the same way. I am extremely pleased with the great customer service I received and will highly recommend Mary Beth More

Service Josh Smith took my call, instructed specific time, gave accurate estimate , provided a loaner, followed up promptly with completion and NO recommendat Josh Smith took my call, instructed specific time, gave accurate estimate , provided a loaner, followed up promptly with completion and NO recommendation for additional work. REAL SERVICE, More

Service I took My GL450 to have it service, as usual the customer service and overall friendliness was wonderful!!! Mary Beth always treats her customers wit I took My GL450 to have it service, as usual the customer service and overall friendliness was wonderful!!! Mary Beth always treats her customers with the upmost respect. More

The service center at Long's is always consistently professional, courteous and helpful. Service advisor and service technician were thorough in working thru an unusual problem and explaining the solut professional, courteous and helpful. Service advisor and service technician were thorough in working thru an unusual problem and explaining the solution. More

Mr. Rhea was very courteous when I ;arrived. He was knowledgeable as to what was to be done. He knew about the noise issue I had and how to resolve the problem.great service and no wasted time. knowledgeable as to what was to be done. He knew about the noise issue I had and how to resolve the problem.great service and no wasted time. More

The service department personnel are always very friendly and courteous and we have never had to return to have something done twice. You never get the run around or feel they are trying to hide something f and courteous and we have never had to return to have something done twice. You never get the run around or feel they are trying to hide something from you like some dealerships do. They explain things very clearly so you know what needs to be taken care of. They also explain what they find when there is some type of a problem that you have taken the car in for. The sales staff is also excellent we have purchased two E350's from Perry and we are glad he is back. Overall Long Mercedes is an excellent dealership and I would highly recommend they to everyone I know. More

My experience with Longs of Chattanooga Mercedes Benz couldn't have been more pleasant. The service was excellent and David Rhea was great to work with. They make you feel that they truly value your busi couldn't have been more pleasant. The service was excellent and David Rhea was great to work with. They make you feel that they truly value your business. More

Michael Davis greeted me by name at my vehicle on arrival and kept me informed of the service. I was very impressed with him. However, when I was waiting in the waiting area I was the only person watching TV and kept me informed of the service. I was very impressed with him. However, when I was waiting in the waiting area I was the only person watching TV and at 10:00 on a Monday morning they had on Sports news channel. It would have been a lot nicer to have on Today show or Good Morning America or another news channel. I am a older woman and really not interested in sports. Fortunately I brought knitting and was able to keep myself occupied. More

THIS IS THE THIRD SANTA FE IVE PURCHASED FROM YOUR DEALERSHIP . IVE ALWAYS BEEN TREATED GREAT BY EVERYONE FROM YOUR SALES DEPT TO SERVICE DEPT. FIRST SANTA FE WAS IN 2001 THE ONE NOW 2010 . I PURCHAS DEALERSHIP . IVE ALWAYS BEEN TREATED GREAT BY EVERYONE FROM YOUR SALES DEPT TO SERVICE DEPT. FIRST SANTA FE WAS IN 2001 THE ONE NOW 2010 . I PURCHASED A 2007 KIA FROM PRUBUL AND I COULDN"T WAIT TO COME BACK TO YOUR DEALERSHIP .. THE REASON, YOUR SERVICE DEPT THE GUYS ALWAYS TAKE CARE OF ME AND MY CAR .. A SATISFIED CUSTOMER, JAMES FRAME More

Amazing Service...Long Mercedes Chattanooga Tennessee Amazing Service...Long Mercedes Chattanooga Tennessee Who can deny how difficult it is to find someone we trust with repairing our vehicles. And ho Amazing Service...Long Mercedes Chattanooga Tennessee Who can deny how difficult it is to find someone we trust with repairing our vehicles. And how nice would it be to have that same person look after our very best interest at the same time? My recent service experience at Long Mercedes in Chattanooga was worth writing about. My mother and I, (at the same time), required service to both of our Mercedes vehicles in June 2013. When I arrived with the first vehicle to drop off for repair, I was greeted by service advisor Ashley Hurst. Some months before, I first encountered Ashley for a minor service issue and she remembered me at first glance. Both of the vehicles that I brought in required attention in several different areas and our request were quite specific. Communicating these details to Ashley was almost effortless. Her focus and communication skills are quite exceptional. Every step of the way, Ashley maintained in regular contact while overseeing our two vehicles, providing updates and very observant suggestions. What sets Ashley apart, is the comfort she gives her customers by showing she is watching after every detail of a repair or service. Not only is she a credit to her profession, she gives something more ....Peace of mind. Overall...this was the best customer service experience ever! Many thanks to Long Mercedes for providing my family with such great sales and service and especially for placing people like Ashley Hurst on their front line... More