Mercedes-Benz at Long of Chattanooga - Service Center

I must say..I didn't think anyone could be as nice nice as Linda, She's no longer with Long Mercedes. Just recently I met Ashley, She greeted me with enthusiasm, and eager to assist me..She listen to nice as Linda, She's no longer with Long Mercedes. Just recently I met Ashley, She greeted me with enthusiasm, and eager to assist me..She listen to all my concerns, and went over everything and made sure we were on one accord before I left with the retal car that she provided for me..And she also made sure that I understood how to operate the rental car. To say that she was very helpful is an understatement..Long Mercedes have a great employee in Ashley who prides herself with providing 5 Star Service. More

I always receive exceptional customer service from David Rhea. He goes above and beyond to insure the needs of the customer are met. He also makes certain you understand what needs to occur and that you are Rhea. He goes above and beyond to insure the needs of the customer are met. He also makes certain you understand what needs to occur and that you are in agreement. I highly recommend the services of Long Mercedes. More

I have been a client of the dealership for almost 20 years. The staff is very well trained and although sales is very good at what they do, the real gem of the dealership is their service and their advi years. The staff is very well trained and although sales is very good at what they do, the real gem of the dealership is their service and their advisors, one is perticular that I have dealt with thru the years is David Rhea. He has never failed to deliver in a timely professional manner that is indicative of the dealership's can do attitude. A great company with great values. More

I would like to commend David Rhea and the service department for the outstanding work. David’s customer relationships skills, follow-up, and professionalism are exceptional! Thank you Mercedes-Benz a department for the outstanding work. David’s customer relationships skills, follow-up, and professionalism are exceptional! Thank you Mercedes-Benz at Long of Chattanooga! Michelle F. More

I love the service I receive everytime I take my car into Long Mercedes for any type of service. They have the friendliest staff and David Rhea has been my service guy for years and I enjoy brining my car i Long Mercedes for any type of service. They have the friendliest staff and David Rhea has been my service guy for years and I enjoy brining my car in. More

Our last visit was for specific required maintenance. Our last visit was for specific required maintenance. Mary Beth was our Service Advisor, She was most courteous and professional. She arranged for Our last visit was for specific required maintenance. Mary Beth was our Service Advisor, She was most courteous and professional. She arranged for a loaner auto during the service. She said it would take a couple of hours for the maintenance, she called and advised the service wouldn't be completed in the time frame promised and I was offered the opportunity to drive the loaner car home, if needed. I accepted. The first visit was for a part replacement. Ashley was our Service Advisor on that visit. The part had to be ordered and again I was given a loaner auto. Ashley called each day, giving my husband an update on the parts arrival. She was very sympathetic that the part was not immediately available. Her actions during the process was very much appreciated. The Service Advisors are a vital part of Long and the company is very fortunate to have such a knowledgeable, professional, courteous and caring staff. The service we have received since we purchased our car, has been outstanding. Would we recommend Long of Chattanooga Mercedes Benz..of course we would. More