Mercedes-Benz at Long of Chattanooga - Service Center

Carried my Mercedes E550 in for service. Was treated well and procedures to be provided were explained to me. Very pleased with the experience I had there. well and procedures to be provided were explained to me. Very pleased with the experience I had there. More

On 02/14/2020 I took my 2016 CLA 250 for service. Problem#1- I made an appointment 1 week prior to my arrival. Upon arrival I was advised that they had no idea I was going to have my vehicle serv Problem#1- I made an appointment 1 week prior to my arrival. Upon arrival I was advised that they had no idea I was going to have my vehicle serviced. They advised me that they did not have me scheduled to have service done. Problem#2- I advised them that I had 3 problems that I needed fixed on my vehicle. Number 1, I needed to have my brakes and rotors changed. Number 2, I have a rear speaker that rattles/shakes when volume is on normal level that needed to be replaced. Number 3, my infotainment system needed to be updated. Out off all 3 issues the only repair they completed was changed my brakes and rotors. Problem#3-I arrived at 9:45am and at 12:30pm the service tech approached me. The service tech advised me that my vehicle needed to have its brakes and rotors changed. I advised them of the problem and what I needed done at 9:45am. It took them over two hours to tell me what I told them earlier. Problem#4- i received my vehicle back at 1:30pm. I was billed “Service hours” from 9:45am to 1:30pm even though they did not start working on my vehicle until 12:30. I do not recommend. Do not go. I rather drive an extra 30 miles and go have my vehicle serviced at the Mercedes Benz in Marietta Ga. More

James Odom was good at serving my needs. He answered all my questions and went over everything. I recommend him to all my family and friends. Thanks my questions and went over everything. I recommend him to all my family and friends. Thanks More

The service is outstanding at Long's Mercedes Benz of Chattanooga. I brought my car in for service and they had there mechanic on it very quickly and was given a detailed list of the service I needed. Ma Chattanooga. I brought my car in for service and they had there mechanic on it very quickly and was given a detailed list of the service I needed. Mary Beth was awesome service mgr More

7th mercedes Neil was great I came in looking for GLC coupe. and he found me exactly the car I wanted. I would never deal with anyone for my car needs and my car Neil was great I came in looking for GLC coupe. and he found me exactly the car I wanted. I would never deal with anyone for my car needs and my car will be ready for me to pick up Monday thank u so much Neil More

Fast friendly service The Service Advisor was quick to reschedule a service request to accommodate a change in my work schedule and was very pleasant about the whole thing! The Service Advisor was quick to reschedule a service request to accommodate a change in my work schedule and was very pleasant about the whole thing! Great experience! More

Service and recall I brought my 2010 C 300 in for a new battery and found out the parts were in for the airbag recall. In addition, repairs to something to do with the I brought my 2010 C 300 in for a new battery and found out the parts were in for the airbag recall. In addition, repairs to something to do with the axle was needed. Because the recall was being performed, the other repairs were 50% off. Thanks to Dan and Mary Beth. More

Service advisor Mary Beth Slasor is an outstanding service advisor, she is very helpful and goes out of her way to provide an excellent customer service, very precise Mary Beth Slasor is an outstanding service advisor, she is very helpful and goes out of her way to provide an excellent customer service, very precise with the length of the service More

1st Mercedes Mr. Odom was very through in tutoring me with the features of my new vehicle. He was very patient in making sure I knew the capabilities of my vehicl Mr. Odom was very through in tutoring me with the features of my new vehicle. He was very patient in making sure I knew the capabilities of my vehicle. He is very knowledgeable and assured me that he or someone will be available to assist me if needed in the future. More

Excellent Service & Communication Efficient...liked the innovative approach to communication. Well done...the way it should be. I was pleased to receive timely updates on my phone, Efficient...liked the innovative approach to communication. Well done...the way it should be. I was pleased to receive timely updates on my phone, Thank you More