Mercedes-Benz at Long of Chattanooga - Service Center

FAST, QUALITY SERVICE AT A FAIR PRICE You make an appointment and are met by qualified expert back by years of experienced quality service and in rapid time your auto is serviced , washed You make an appointment and are met by qualified expert back by years of experienced quality service and in rapid time your auto is serviced , washed and vacuumed . The people are super. More

wait was a little lengthy. I have owned this automobile since 2005 service has been don a Long each and every time, it nowe has 267,000 miles that should tell you how I feel abo I have owned this automobile since 2005 service has been don a Long each and every time, it nowe has 267,000 miles that should tell you how I feel about this service department. More

Excellent service Dan my service advisor was great, I dropped my car off for servicing, upon arrival I was greeted promptly, received a loaner vehicle and was on my way Dan my service advisor was great, I dropped my car off for servicing, upon arrival I was greeted promptly, received a loaner vehicle and was on my way. I was also advised of additional services needed and received a text and e-mail once my car was ready. My co-workers said they like the way my dealership takes care of their customers. More

First mercedes We had a wonderful experience at Long. Neil was very personable and helpful. We were impressed with the personal attention and sincere interest to o We had a wonderful experience at Long. Neil was very personable and helpful. We were impressed with the personal attention and sincere interest to our needs. More

Immediate Response - excellent service department Was on the road from another city, had brakes issue come up all of a sudden, called the local dealer, service adviser (on a Friday afternoon at 4PM), Was on the road from another city, had brakes issue come up all of a sudden, called the local dealer, service adviser (on a Friday afternoon at 4PM), said bring it in now, test drove it, ID'd the problem, fixed it, and had the car back on the road by noon the next day. And gave me a free loaner car. Jack McKenley was excellent, highly competent and caring. Wonderful attitude. More

Best Mercedes-Benz Service Visit Ever! From the time I arrived until the time I left... Jack, my Service Advisor, was Amazing!! He explained in detail what was included our Service. He made From the time I arrived until the time I left... Jack, my Service Advisor, was Amazing!! He explained in detail what was included our Service. He made me feel like I was his only priority that morning... And he was busy! That, in itself, I thought was an Accomplishment!! The only problem that I think I'll have going forward... he set the bar so high, It will be very hard.. likely impossible to match the service I received at Long of Chattanooga!! Best Mercedes-Benz Service visit EVER!! More

Great service Very good service. They came and picked up my vehicle at my home. Had my vehicle ready next day. The prepaid service plan is the way to go! Very good service. They came and picked up my vehicle at my home. Had my vehicle ready next day. The prepaid service plan is the way to go! More

Professional through and through We went in for service on our Mercedes and ending up buying a SUV. We had the pleasure of dealing with James Odom-Extreme Profrssional We went in for service on our Mercedes and ending up buying a SUV. We had the pleasure of dealing with James Odom-Extreme Profrssional More

2nd mercedes Steve was such an attentive salesman and worked hard to find what I wanted. Neil was also helpful in working the deal to be a win- win! You gotta love Steve was such an attentive salesman and worked hard to find what I wanted. Neil was also helpful in working the deal to be a win- win! You gotta love Mercedes! More

A Service 2018 CLA250 “A” service was performed. This time I tried the pickup service from our home and back. This was an huge benefit to my wife and I. Normally she or I “A” service was performed. This time I tried the pickup service from our home and back. This was an huge benefit to my wife and I. Normally she or I would drive to Chattanooga then back to work in Dalton Ga for her and Cartersville Ga for me, 40 min and 100 min drive respectively. So this was a major difference. I’m sold on Long Of Chattanooga Mercedes and we Love this Dealership. More