Mercedes-Benz of Ann Arbor - Service Center

jason has been our service guy a couple of times now and really goes out of his way to make a good experience...the last time i met him he stuck his hand into my car headlight to change it and seemed like h really goes out of his way to make a good experience...the last time i met him he stuck his hand into my car headlight to change it and seemed like he would break his hand , but it did not matter as he wanted to make sure it got done....this time around he changed a new piece for my ipod adapter and MADE SURE IT WAS THE CORRECT ONE!!..hats off to jason collins... NOW, ON THE OTHER HAND!!! i was really disappointed by the cashier/phone answerer gal, whose name i have no idea..but when i asked if my car might be done she said:"I HAVE NO IDEA" she said i just work up here and its really busy..then quickly asked for my name so jason could call back...i think she could use better phone etiquette or maybe make the effort to find out!!...lousy quality service!...as well, the parts guy brought out the piece for my ipod adapter and simply gave it to me..after i asked how to use it, he said he didnt know but there were instructions..then he laughed as it was in german...then he walked away without even thinking of helping....jason , then took it and said it was the wrong part!!..walked back to get the right part and made sure it worked...THE POINT IS THE PARTS GUY DIDN'T CARE AT ALL WHAT I HAD.....my wife even commented that she felt the cashier and parts guy were really poor service..... More

Great and friendly service. Got a tour including the basement. Quality workmanship. Used the online service booking tool and set up a time and date that worked well. Easy to navigate and review your se basement. Quality workmanship. Used the online service booking tool and set up a time and date that worked well. Easy to navigate and review your service history. More

I called. THey got me in. They were friendly and accommodating. THey answered all my questions. THey offered me information about deals that were available to save me money. They noticed I was re accommodating. THey answered all my questions. THey offered me information about deals that were available to save me money. They noticed I was ready for scheduled maintenance and called me to let me know and get my approval. The work was completed in the time they said. I requested a loaner and they arranged for that. Everything went smoothly. Jason was fabulous. More

Larry was great and very professional. My only gripe is the customer service in which I received from the lady by the payment window. All and all, great dealership. the customer service in which I received from the lady by the payment window. All and all, great dealership. More

After driving my car for about two weeks, I heard a slight noise. I contacted my sales person and he worked with the service department to get my car in ASAP for a check. Jason Collins of the servi slight noise. I contacted my sales person and he worked with the service department to get my car in ASAP for a check. Jason Collins of the service department was wonderful to work with. He is very friendly, he made sure my car received priority, he explained everything to me that was done to adjust and test the vehicle, and when he called to say that the car was ready, he had my paperwork in his hand and my car was ready to go the moment I drove up. My car is running great now and I am very satisfied. This is the second Mercedes I've leased from Mercedes of Ann Arbor and Jason as well as his service team have always given me and my car the best customer service possible. More

Excellent service, work completed on time. Never have had a problem with a repeat defect, once initial service is completed. This is 11th vehicle from this dealer. a problem with a repeat defect, once initial service is completed. This is 11th vehicle from this dealer. More

B service was done in less than one and a half hours. Good job. Really happy with service and sales. Second car from this dealership. Good job. Really happy with service and sales. Second car from this dealership. More

I cannot say enough good things about this dealership. I cannot say enough good things about this dealership. It is the Nordstrom's of automobile dealerships-the customer is #1. Splendid people and servi I cannot say enough good things about this dealership. It is the Nordstrom's of automobile dealerships-the customer is #1. Splendid people and service! More

My experience with Larry Gocha, was very refreshing. Customer Service is at the top of my list as far as me doing business. My experience with this dealership has been the best in all the dealerships I Customer Service is at the top of my list as far as me doing business. My experience with this dealership has been the best in all the dealerships I have had my vehicles serviced. Attentive, personable, and they really go out of there way to make sure you are satisified. I like that, thanks also to Keith Solomon the Service Director they all work as a team. I recommend all Mercedes owners to take there car to Ann Arbor. I left with a smile on my face, clean car and 5 star service... More

We had an appt but when we brought the car in, they realized that they hadn't ordered the parts for my GL 450. They rescheduled and picked up the SUV, dropping off a loaner, letting me have it for 2 d realized that they hadn't ordered the parts for my GL 450. They rescheduled and picked up the SUV, dropping off a loaner, letting me have it for 2 days while they not only did the repairs but detailed my car to make amends . It was spotless when they dropped it off at my house (using razor blades to clean the windows apparently to get the residue off) . I rec'd a gift of a MB key chain on top of it. Everytime I bring it in for service or to have a CPO item taken care of, they let me know if they see anything else that needs attention, even if it is another CPO item. This earns my trust and loyalty. We have never experienced this sort of attention to detail at any dealership before (Honda, Toyota, Ford or BMW) More