Mercedes-Benz of Arrowhead

The best car-buying experience I ever had! Michael Sobczak is a gentleman and a very respectful salesman. There was no pressure at all. He is very funny and entertaining as well! Best dealership ex Sobczak is a gentleman and a very respectful salesman. There was no pressure at all. He is very funny and entertaining as well! Best dealership experience ever! Eased all my fears! More

This is our third Mercedes Benz we purchased from this dealer , I cant say enough good things about this place, not normally something people say about a dealer ship. But from sales to finance to service dealer , I cant say enough good things about this place, not normally something people say about a dealer ship. But from sales to finance to service everyone has been exceptional. First my sales rep Lane Rodgers the best, he’s my sales person for life, Thomas used car manager was great , Todd in finance just awesome , these guys go over and above to get stuff done. Again the best car buying experience ever, easy and quick no hassle in and out. I’m so glad we found this dealer, I’m Mercedes Arrowhead for ever. More

ZERO STARS WOULD TO MANY TOOK SPRINTER/MOTORHOME IN FOR 1ST SERVICE @ $927.00 AND WAS NOT TOUCHED BY ANY MECHANIC AS DUST AND MUD FROM CAMPING TRIP VERIFIED THAT WITH NO FING TOOK SPRINTER/MOTORHOME IN FOR 1ST SERVICE @ $927.00 AND WAS NOT TOUCHED BY ANY MECHANIC AS DUST AND MUD FROM CAMPING TRIP VERIFIED THAT WITH NO FINGER PRINTS AND SAME REALLY BLACK OIL. NOT SURE IF THEY ARE EVEN CONSIDERING A REFUND? NO RESPONSE FROM LETTER AND PICTURES. REALLY UNHAPPY BEING TAKEN ADVANTAGE OF.! More

BEWARE - Expensive Misdiagnosis Not happy with the way I was treated, or how the repair diagnosis went down. The service adviser didn't listen, and was unable to address my concerns Not happy with the way I was treated, or how the repair diagnosis went down. The service adviser didn't listen, and was unable to address my concerns. He also tried to convince me that the car was repaired when it clearly was not. When I questioned the logic of having one part replaced, only to find that another was causing the problem, he just nodded his head and agreed that it didn't make sense. The cost of the misdiagnosis was the difference between perhaps prolonging the "asset" and using the money needed for repairs to buy a new car. Super unhappy, and won't take my car here for service ever again. More

We purchased a vehicle early this summer from this store and subsequently it was involved in a collision, the insurance company totaled the vehicle. With help and guidance from our sales associate Lane Rodg and subsequently it was involved in a collision, the insurance company totaled the vehicle. With help and guidance from our sales associate Lane Rodgers and Todd Davidson, we purchased a newer better vehicle!! I have to give this store credit in a big way, I'm so impressed with everyones positivity and overall support and attention to detail. Really can't say enough, so happy with our purchase. Mercedes Benz of arrowhead is and will always be my first choice! More

They don't want your business Our first meeting with Mr. Cross was great. Enjoyed our test drive. Late that night we inquired about purchasing the vehicle we drove and it was sold. Our first meeting with Mr. Cross was great. Enjoyed our test drive. Late that night we inquired about purchasing the vehicle we drove and it was sold. No thank you for coming in. No can I help you find another vehicle. Even after I asked him to. They including his manager really don't care. Extremely disappointed. Would not purchase a vehicle from them. But I am happy to say I did find a nice Mercedes that we purchsed elsewhere. More

Dealership Doesn't Give A xxxx About the Customer! This Dealership Is a Joke No One gives a xxxx about you if you were purchasing a vehicle or not (maybe they just sell to many cars and don't need to w This Dealership Is a Joke No One gives a xxxx about you if you were purchasing a vehicle or not (maybe they just sell to many cars and don't need to worry about their customer service). Was about to purchase a new Mercedes Benz with all cash (cashier check) and they said I had to wait for the cashier check to clear before I can take the car, understandable because of fraud what not, but what's not understandable what their attitude and customer service following that "I would need to think about it". The sales then, texting me insulting comments that I interpreted "if you don't have the money why are you wasting our time" etc. Policy acceptable but Customer service not acceptable, They have lost a big customer (I buy about 10 new cars every year) I will give another Mercedes Benz Dealership a shot. More

BEWARE Horrible customer service. Service director laughed and said he'd pay for our oilchange if we never came back. Threatened to have police present when Horrible customer service. Service director laughed and said he'd pay for our oilchange if we never came back. Threatened to have police present when I pick up my vehicle because I a not satisfied. Said when we 1st started talking, that he knew the problem, before asking me what my complaint was, or what the issue was. This guy is a joke. So arragant, rude, disrespectful. How is this the face of your customer service. Sending this same review to corporate, BBB, and if possible dealership owners. DO NOT DO BUSINESS WITH THEM More

BAD experience, if you care about your time and money, avoid this place. Six months ago came here with what I assumed was an oil leak and smell of something burning coming from the car (c250 2013 with 40k mi this place. Six months ago came here with what I assumed was an oil leak and smell of something burning coming from the car (c250 2013 with 40k miles). I told the service assistant that it's on the right side of the engine. First time they said they fixed water pump... came home, same problem. Second time they said they fixed some gaskets at the Turbo, thank you, came home, same problem. After that I decided that it needs to burn out, partially because I didn't want to go again with the same problem. Sure enough a week ago I discover the leak in the exact same place. So I went back to the dealership to ask them if they fixed it or not. They said vehicle is not under warranty anymore so you'll have to pay 140$ just to look at it. Again something that was supposed to be fixed when it was under warranty! More

Certified Pre Owned is a RIP OFF BEWARE - I have a CERTIFIED PRE-OWNED (CPO) and only 31,000 miles with a CPO warranty. I also have the $2600.00 extended warranty for my pre-owned. BEWARE - I have a CERTIFIED PRE-OWNED (CPO) and only 31,000 miles with a CPO warranty. I also have the $2600.00 extended warranty for my pre-owned. I found a crack in my windshield washer reservoir plastic container and they told me it is NOT COVERED under the CPO warranty or the extended warranty it comes with!! Additionally it will cost me over $400 to get it replaced. This is after me calling the service department FOUR TIMES within 2 hours on a Monday Morning before i could speak to anyone. I first spoke with someone at 10:23 AM and they said they'd check if it is covered and call me right back. At 2:31 PM i was called back and told that my cracked windshield washer reservoir was NOT COVERED under the CPO warranty. Not only is it difficult to speak to someone - it will take all day to get answers and BEWARE of purchasing a Certified Pre-Owned Mercedes and don't get suckered into buying an extension to that warranty thinking you'll be covered. More