Mercedes-Benz of Arrowhead

Poor Communication is Disappointing to Long-Distance Buyer While looking to purchase a specific make/model of car, we found one here via a web search. The sales person (Jeff Lane) was very quick to respond to While looking to purchase a specific make/model of car, we found one here via a web search. The sales person (Jeff Lane) was very quick to respond to all of our questions prior to the actual sale, BUT as soon as the sale was complete and our check was cashed, I wasn't able to get any help from the dealership to assist me with shipping specifics, title info, etc. I was shocked at the lack of call backs after leaving messages at both the dealership and the sales rep's cell phone. Not only did Jeff not call us back, but the lack of cooperation from Thomas (sales management) and Todd (finance) left me in disbelief at the unsatisfactory customer service post-sale. If you are looking for a long-distance purchase from this dealership, beware of their lack of communication and good luck! More

Mercedes Repairs Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow – up. I am so glad he is there, they are very lucky to hav Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow – up. I am so glad he is there, they are very lucky to have Mr. Tiemeier on board/working for them.Thank you. More

Best ever Best experience purchasing a car that I ever had. The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob Best experience purchasing a car that I ever had. The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob made me feel comfortable, yet was diligent about getting me in the right car and informing me of all the vehicles' features. More

Arrowhead Mercedes Always Exceeds My Expectations Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have in fact ordered a new 2016 S. More

My experience was exceptional. My husband and I truly enjoyed our interaction with Bryan. He was professional, knowledgeable, and a joy to work with. He went above and beyond to fin My husband and I truly enjoyed our interaction with Bryan. He was professional, knowledgeable, and a joy to work with. He went above and beyond to find the perfect Mercedes for us. I am a USAA employee, and have shared my experience with other employees at USAA. More

Still Waiting Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with concern, I was directed to finance dept, left message ,no call back, Two hours later called my salesman,he informed me plate was mailed 4 days ago. I live in same town as dealership so I had my doubts. I called the DMV and they informed me that my registration was processed that morning. Called my salesman and told him what I had discovered and that I was going away for a long weekend,this was a Wednesday afternoon.He was going to get back to me. That Saterday he left me a message, plate was at dealership and I should come pick it up on Monday. Had to drive car with with illegal temp plate. Great Service Called General Manager to complain. STill Waiting Harvey Glickman More

Everything has been perfection from start to finish. If you are in the market for a Mercedes, you simply cannot do any better than Mike at Mercedes Benz of Arrowhead. We have purchased two vehicles from If you are in the market for a Mercedes, you simply cannot do any better than Mike at Mercedes Benz of Arrowhead. We have purchased two vehicles from them and I could not be happier. From start to finish, everything has been perfection. More

Nothing but the very best. The sales team at Mercedes Benz of Arrowhead is outstanding and very professional, especially the salesman that worked with me, Steve Souther. He went The sales team at Mercedes Benz of Arrowhead is outstanding and very professional, especially the salesman that worked with me, Steve Souther. He went at length to find the right vehicle for me, which he was able to find. I called him first and told him what I was looking for, and when I arrived at the dealership, we walked out to the lot and immediately found the car that I wanted. This is our third Mercedes that we have purchased from this dealership and have had nothing but the very best from them, be that it was to purchase a car, or bring it in for servicing. I would definitely recommend this dealership to others. Based on our service and the people who work at MB of Arrowhead, this is a 5-Star dealership. Thank you everyone. More

MB of Arrowhead and our Salesman were Pleasure to Deal With This was our second purchase with MB of Arrowhead and our sales agent was Gary Kelly, he was a pleasure to deal with, would highly recommend him. The This was our second purchase with MB of Arrowhead and our sales agent was Gary Kelly, he was a pleasure to deal with, would highly recommend him. The whole process was smooth sailing, and he could immediately answer all of our questions. More

I know I can call anytime Excellent service....no pressure. Every appointment was on time and the agent was extremely patient and helpful. I recommend dealing with Mercedes Ben Excellent service....no pressure. Every appointment was on time and the agent was extremely patient and helpful. I recommend dealing with Mercedes Benz of Arrowhead very highly indeed.I am delighted with my new car!! I also feel reassured that I can contact the agent for any small issue and I know I will get an immediate response. More