Mercedes-Benz of Arrowhead

Very happy with my experience We have leased two vehicles from this dealership and haven't had any bad experiences. The customer service is top notch and our salesman is practical We have leased two vehicles from this dealership and haven't had any bad experiences. The customer service is top notch and our salesman is practically considered part of our family. He makes sure the vehicles we purchase are not only what we want but also a good investment. More

Excellent Out Of Town Experoence It was a real pleasure working with Michael Sobczak. We couldn't find a quality SLK350 in Vegas but found one online at Arrowhead Mercedes in Az. Mic It was a real pleasure working with Michael Sobczak. We couldn't find a quality SLK350 in Vegas but found one online at Arrowhead Mercedes in Az. Michael called us right away, went over the features of the vehicle, sent us additional pictures and the carfax. Because the car was certified Mercedes and rare to find, we flew out to Arrowhead Mercedes. Michael had a car waiting to pick us up at the airport. The process there was quick and easy. We had been researching this type of car for a month and knew that Michael was giving us the best price without all the hassle. The car was everything we expected and more and Michael and the dealership exceeded our expectations. I highly recommend traveling to this dealership. More

Poor Communication is Disappointing to Long-Distance Buyer While looking to purchase a specific make/model of car, we found one here via a web search. The sales person (Jeff Lane) was very quick to respond to While looking to purchase a specific make/model of car, we found one here via a web search. The sales person (Jeff Lane) was very quick to respond to all of our questions prior to the actual sale, BUT as soon as the sale was complete and our check was cashed, I wasn't able to get any help from the dealership to assist me with shipping specifics, title info, etc. I was shocked at the lack of call backs after leaving messages at both the dealership and the sales rep's cell phone. Not only did Jeff not call us back, but the lack of cooperation from Thomas (sales management) and Todd (finance) left me in disbelief at the unsatisfactory customer service post-sale. If you are looking for a long-distance purchase from this dealership, beware of their lack of communication and good luck! More

Mercedes Repairs Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow – up. I am so glad he is there, they are very lucky to hav Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow – up. I am so glad he is there, they are very lucky to have Mr. Tiemeier on board/working for them.Thank you. More

Best ever Best experience purchasing a car that I ever had. The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob Best experience purchasing a car that I ever had. The dealership has a very different feel from other Mercedes Dealers I visited and my salesman Bob made me feel comfortable, yet was diligent about getting me in the right car and informing me of all the vehicles' features. More

Arrowhead Mercedes Always Exceeds My Expectations Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have in fact ordered a new 2016 S. More

My experience was exceptional. My husband and I truly enjoyed our interaction with Bryan. He was professional, knowledgeable, and a joy to work with. He went above and beyond to fin My husband and I truly enjoyed our interaction with Bryan. He was professional, knowledgeable, and a joy to work with. He went above and beyond to find the perfect Mercedes for us. I am a USAA employee, and have shared my experience with other employees at USAA. More

Still Waiting Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with concern, I was directed to finance dept, left message ,no call back, Two hours later called my salesman,he informed me plate was mailed 4 days ago. I live in same town as dealership so I had my doubts. I called the DMV and they informed me that my registration was processed that morning. Called my salesman and told him what I had discovered and that I was going away for a long weekend,this was a Wednesday afternoon.He was going to get back to me. That Saterday he left me a message, plate was at dealership and I should come pick it up on Monday. Had to drive car with with illegal temp plate. Great Service Called General Manager to complain. STill Waiting Harvey Glickman More

Everything has been perfection from start to finish. If you are in the market for a Mercedes, you simply cannot do any better than Mike at Mercedes Benz of Arrowhead. We have purchased two vehicles from If you are in the market for a Mercedes, you simply cannot do any better than Mike at Mercedes Benz of Arrowhead. We have purchased two vehicles from them and I could not be happier. From start to finish, everything has been perfection. More

Nothing but the very best. The sales team at Mercedes Benz of Arrowhead is outstanding and very professional, especially the salesman that worked with me, Steve Souther. He went The sales team at Mercedes Benz of Arrowhead is outstanding and very professional, especially the salesman that worked with me, Steve Souther. He went at length to find the right vehicle for me, which he was able to find. I called him first and told him what I was looking for, and when I arrived at the dealership, we walked out to the lot and immediately found the car that I wanted. This is our third Mercedes that we have purchased from this dealership and have had nothing but the very best from them, be that it was to purchase a car, or bring it in for servicing. I would definitely recommend this dealership to others. Based on our service and the people who work at MB of Arrowhead, this is a 5-Star dealership. Thank you everyone. More