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Mercedes-Benz of Arrowhead - Service Center

Peoria, AZ

1.8
51 Reviews

51 Reviews of Mercedes-Benz of Arrowhead - Service Center

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July 28, 2021

Our problem was fixed quickly, even though a shortage of parts required shipping parts in from another dealership. We were under a time lime due to a family health problem and Adrian stayed with our unit, g More

by wellvet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Tovar
August 15, 2020

ZERO STARS WOULD TO MANY TOOK SPRINTER/MOTORHOME IN FOR 1ST SERVICE @ $927.00 AND WAS NOT TOUCHED BY ANY MECHANIC AS DUST AND MUD FROM CAMPING TRIP VERIFIED THAT WITH NO FING More

by Jim
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Kinder
November 16, 2019

BEWARE - Expensive Misdiagnosis Not happy with the way I was treated, or how the repair diagnosis went down. The service adviser didn't listen, and was unable to address my concerns More

by september.hecox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Rempel (Service Adviser) and Art Lugo (Tech)
August 23, 2018

BEWARE Horrible customer service. Service director laughed and said he'd pay for our oilchange if we never came back. Threatened to have police present when More

by Mre28202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Cunningham
December 28, 2017

BAD experience, if you care about your time and money, avoid this place. Six months ago came here with what I assumed was an oil leak and smell of something burning coming from the car (c250 2013 with 40k mi More

by Dumitru Gudima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jarad
September 27, 2017

Certified Pre Owned is a RIP OFF BEWARE - I have a CERTIFIED PRE-OWNED (CPO) and only 31,000 miles with a CPO warranty. I also have the $2600.00 extended warranty for my pre-owned. More

by Ben F
Recommend Dealer
No
Employees Worked With
Chris Dodd
May 16, 2017

Great Service Writer My Mercedes E350 was getting ready to be serviced called Phil Tiemeier to find out what the cost of repair would be, when he picked up the phone he s More

by Muggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Tiemeier
November 24, 2016

Service - Excellent Experience Service here has been nothing short of spectacular. Always greeted professionally and Tina Griffith is very detailed and conscientious paying attenti More

by fkriess
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tina Griffith. , Phil Tiemeier
August 22, 2016

Rude, arrogant, dismissive We bought our GLK 2010 from Mercedes Arrowhead. The sales staff, service personnel and financial personnel were superb. They were kind, professional More

by SandyZ
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Andy
July 28, 2016

3 year service problem Took in Sprinter to get checked out and ended up with a leaking roof at 12,000 miles, now warranty is out and we have to pay for a problem that was ne More

by Euro Bakery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Dodd
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