Mercedes-Benz of Arrowhead - Service Center

Employee appreciation I have been dealing with Don Depaul since 1970 and have found him to be genuinely honest, helpful and very knowledge. I trust his opinion and won't I have been dealing with Don Depaul since 1970 and have found him to be genuinely honest, helpful and very knowledge. I trust his opinion and won't deal with anyone but him. More

Excellent service!!! Hello, I am a proud owner of a Mercedes C250 and I had a concern on the vehicle so I had scheduled a service. Prior to my C250, I owned a Lexus an Hello, I am a proud owner of a Mercedes C250 and I had a concern on the vehicle so I had scheduled a service. Prior to my C250, I owned a Lexus and I must admit that was quite surprised with level of service that I have received today. I had pleasure of working with Tina Griffith, she was a professional, polite and pleasure to do business with. When i got there, she had arranged for a service tech to sit with me and see what the issue or my concern was, I do not remember his name but he was just as professional as Tina. Such level of service, attention to detail made me feel that my concern was important and as a valued customer. I want to take a moment and personally thank you for hiring such great induviduals and making my experience as EXCELLENT as it can be. Thank you! More

Mercedes Repairs Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow – up. I am so glad he is there, they are very lucky to hav Mr. Phil Tiemeier took care of all the repairs that needed for me. Then, even do the follow – up. I am so glad he is there, they are very lucky to have Mr. Tiemeier on board/working for them.Thank you. More

Arrowhead Mercedes Always Exceeds My Expectations Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have Joey Ramirez and the entire staff from greeter to cafe operator always exceed my expectations. I enjoy visiting there with all of my Mercedes and have in fact ordered a new 2016 S. More

Still Waiting Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with Purchased a car in June from MB of Arrowhead,given temporary plate good until July 29. When permanent plate was not received I called dealership with concern, I was directed to finance dept, left message ,no call back, Two hours later called my salesman,he informed me plate was mailed 4 days ago. I live in same town as dealership so I had my doubts. I called the DMV and they informed me that my registration was processed that morning. Called my salesman and told him what I had discovered and that I was going away for a long weekend,this was a Wednesday afternoon.He was going to get back to me. That Saterday he left me a message, plate was at dealership and I should come pick it up on Monday. Had to drive car with with illegal temp plate. Great Service Called General Manager to complain. STill Waiting Harvey Glickman More

Customer Service a man of Excellence Monday June 1st my wife and I took our Mercedes to Arrowhead Mercedes for service, when we pulled up Phil Tiemeier came from his desk to greet us, he Monday June 1st my wife and I took our Mercedes to Arrowhead Mercedes for service, when we pulled up Phil Tiemeier came from his desk to greet us, he shook my hand and then went around an opened the door for my wife. He then ask what he could do for us, I told him we were here for the B1 service on the car. He told us it would take about two hours and said if we needed to go somewhere he would get us a driver. We said we would like to go to breakfast, they took us and picked us up when we called. when we returned Phil told us there was no charge. He thanked us and said if there is anything he could for us just call. Phil Tiemeier is friendly always greet you with a smile, Phil i s an asset to Mercedes of Arrowhead and to the Mercedes Corporation. The company needs more people like Phil Tiemeier A MAN OF EXCELLENCE. Thank you Reverend Thomas and Michelle McMullen Sr. More

Top notch as usual! Have been bringing my car here for years. Phil takes great car of me and my car. Top notch as usual, as expected, and why I drive a Benz. There IS a d Have been bringing my car here for years. Phil takes great car of me and my car. Top notch as usual, as expected, and why I drive a Benz. There IS a difference. More

Very happy with the custome service. I am very happy with the customer service Mr. Phil Tiemeier provided. He always called, to follow up with me after my car service. I glad to have Phil I am very happy with the customer service Mr. Phil Tiemeier provided. He always called, to follow up with me after my car service. I glad to have Phil as my Service Manager at Mercedes-Benz of Arrowhead. More

The Best Of The Best I am Reverend Thomas L. McMullen Sr. Not long ago I took my 2013 Mercedes E350 to Mercedes of Arrowhead in Peoria Az There I met a man by the name of I am Reverend Thomas L. McMullen Sr. Not long ago I took my 2013 Mercedes E350 to Mercedes of Arrowhead in Peoria Az There I met a man by the name of Phil Tiemeier Asst Service Manager I was greeted with a hand shack and a smile he ask me how could he help. Phil took Mercedes service to the highest level of customer service. I worked in retail for many years dealing with customers from all walks of life so I know customer service. Mercedes should have this man as a training manager for the people in customer service. He is the Best of the Best when it comes to customer service. I will only deal with Phil as long as I have my Mercedes. I hope there are awards for people like Phil Tiemeier because he is the Best of the Best. Reverend Thomas L. McMullen Sr. More

Hands down the best customer service experience! Phil is a shining example of what true customer service and satisfaction is all about! Hands down the best customer service experience from the servic Phil is a shining example of what true customer service and satisfaction is all about! Hands down the best customer service experience from the service department since I've been a customer. More