Mercedes-Benz of Arrowhead - Service Center

I am so thankful for their world class service! My 12 year old Mercedes Benz started cutting off while sitting in traffic. After the last incidence today I called Arrowhead Mercedes Benz and they go My 12 year old Mercedes Benz started cutting off while sitting in traffic. After the last incidence today I called Arrowhead Mercedes Benz and they got me in the Service department right away. I need my car for business and they were able to diagnose and fix the problem (bad sensor) right away. I'm so thankful for their world class service! More

so impressed Mercedes-Benz of Arrowhead was introduced to me by a friend. I had heard the service was great. I went there once for service and was so impressed I c Mercedes-Benz of Arrowhead was introduced to me by a friend. I had heard the service was great. I went there once for service and was so impressed I continued to return for my maintenance. When it was time for a new car, they were my go to dealer. The staff is very professional and made the purchase a great experience. I highly recommend them for your Benz needs. More

Very refreshing to deal with a woman service advisor. Esther was exceptional in every aspect from the time that she greeted me to providing a clear explanation of what to expect and how long the work woul Esther was exceptional in every aspect from the time that she greeted me to providing a clear explanation of what to expect and how long the work would take. She kept me informed throughout. Very refreshing to deal with a women. More

Highly recommend Arrowhead Mercedes Chris Dodd has been our service rep and always does what he can to make the service quick and makes arrangements for transportation if needed. He also Chris Dodd has been our service rep and always does what he can to make the service quick and makes arrangements for transportation if needed. He also explains very clearly on what was done and as well as the next service required and what to expect. I always will ask for Chris to handle our maintenance and repairs. More

"Honest quality Service above the rest." Recently brought my wife's 2004 C230 in to have fuel pump sensor checked for code error. Alan Beracierto the service manager warrantied the fuel pump Recently brought my wife's 2004 C230 in to have fuel pump sensor checked for code error. Alan Beracierto the service manager warrantied the fuel pump I installed. The service department covered the labor and parts. As always I highly recommend Mercedes Benz of Arrowhead. More

My service writer is very helpful and accomodating Al is very helpful and knowledgable,he even called the previous dealer to check the service had been done to my GL 450.He is very prompt and accomodat Al is very helpful and knowledgable,he even called the previous dealer to check the service had been done to my GL 450.He is very prompt and accomodating.My expectations were met exceedingly. More

Other Dealers Take Notice: Arrowhead Went Above And Beyond! I brought my 2014 M-B ML350 in for it's first 10K service, with a few extras that I wanted performed at the time. Alan Beracierto greeted me promptly, I brought my 2014 M-B ML350 in for it's first 10K service, with a few extras that I wanted performed at the time. Alan Beracierto greeted me promptly, had my paperwork completed, and had me in a loaner car in a matter of minutes. The best part of this is that Alan listened to my questions, answered them to my satisfaction, and didn't make me feel like I was part of the usual dealership experience. One thing that I have noticed is that a lot of dealerships make you feel like you're part of sort of assembly line process, but Alan definitely puts an emphasis on customer service. I was called in the timeframe that Alan promised, and was told my vehicle was ready. The pickup process is as easy as the drop off, and rather than get shuffled off to another part of the dealership to pay at a cashier, Alan took care of the whole process from his desk, and my vehicle was parked right outside of the service department's door. All of this sounds pretty good, correct? Well, here is where Mercedes-Benz of Arrowhead made the whole experience better. There's a story behind this vehicle, and one that not only should embarrass the dealer that I bought it from (NOT Arrowhead), but Mercedes-Benz themselves. I will not go into detail, but I will advise anyone that wants to do business with a certain Mercedes-Benz dealer in North Scottsdale to consider looking elsewhere. Upon picking up my vehicle from it's 10K service, Alan notified me that their detailer noticed my paint was in very poor condition, with holograms from poor polishing, scratches and swirls, and hard water spots. I then told Alan how the selling dealer gave me the worst experience in customer service that I have ever received. Go figure, this is a "premium" vehicle, right? When I took the issue to Mercedes-Benz Customer Service, basically they stuck to the script that I needed to resolve this with the selling dealer. After a protracted battle, M-B notified me that I could have the paint polished out at another facility, provided their service manager approved the price. Come on, Mercedes-Benz, this is YOUR reputation on the line. Well, as time is at a premium for me, I decided that was it, never again will I purchase a Mercedes-Benz vehicle again. Instead of standing behind the fit and finish of their product, they elected to hide behind their dealer. After hearing my side of the story, Alan said that he would be in touch with Vern Foutz, and see if there was anything that they could do. Alan seemed genuine in his concern, and wanted to do what he could to clear up my perception of how Mercedes-Benz does business. Within two business days, Alan let me know that they were confident they could polish out the paint, and make thing right. As a matter of fact, Alan said that I could bring the vehicle in the next day, and a loaner car was available, and that Arrowhead was providing this service free of charge! Let me remind you that I did not buy the vehicle here (I am regretting that I did not). The next day, Alan had the vehicle, and sent me on my way in a loaner. Five and a half hours later, Alan called to tell me that it was done, and that I'd definitely like what I saw. Honestly, that was an understatement, I loved what I saw. I got my ML350 back looking as it should have when I picked it up from the selling dealer! Phil definitely has the skill, technique, and patience to make paintwork glow! To sum things up, I would like to say thank you to Alan, Vern, Phil. You gentlemen are professionals, you offer genuine customer service with a personal touch, and both your dealership and the Mercedes-Benz organization are most fortunate to have you! Thank you Mercedes-Benz of Arrowhead for your generosity, and for changing my opinion of Mercedes-Benz. More

I feel so safe on the road! I have been a very happy MB of Arrowhead Customer for years. Last year I acquired a fantastic pre-owned C300 Sedan that makes me feel so safe on the r I have been a very happy MB of Arrowhead Customer for years. Last year I acquired a fantastic pre-owned C300 Sedan that makes me feel so safe on the road. Last week I had a flat tire on the freeway. The RoadSide Assistance was so awesome that I felt I was in a James Bond movie. A neatly dressed gentleman showed up quickly in a white Mercedes van, wearing a white shirt and changed my tire in ten minutes. The next morning when I called in, an appointment had already been scheduled for me and all I had to do was get to the dealership. I had several conversations with the friendly staff, a delicious cup of coffee in the comfortable waiting area, and took advantage of the free wifi service to stay caught up with all my emails. Before I knew it, my car was serviced, washed to perfection and I was on my way. This is not an unusual experience for me. I am an extremely loyal MB of Arrowhead customer! More

Alan B took care of my car for years, he looks very young, but his service is very professional and he is very knowledgeable. Alan will always follow up with me in a timely fashion. I really appreciate young, but his service is very professional and he is very knowledgeable. Alan will always follow up with me in a timely fashion. I really appreciate his assistance. Esther is an alternative if Alan is not available. Arrowhead Mercede is my favorite service provider around Phoenix, they wouldn't charge you for any other extra cost like others. The whole team works excellent. Also the waiting lounge is comfortable and clean. I highly recommended. More

I experienced a problem with my 2007 C230. Alan Beracierto resolved the issue with professionalism and courtesy in a prompt manner. I've owned MB for over 10 years and this ranks as one of my best Beracierto resolved the issue with professionalism and courtesy in a prompt manner. I've owned MB for over 10 years and this ranks as one of my best service calls ever. More