Mercedes-Benz of Atlantic City - Service Center

Kelvin and tech’s helped me get back on the road, without hesitation. It was the weekend after thanksgiving and I couldn’t have asked for better service hesitation. It was the weekend after thanksgiving and I couldn’t have asked for better service More

Pleasant employees, helpful employees when you arrive in the dropoff area! Good customer service! Gabriel Romano was exceptional to deal with! the dropoff area! Good customer service! Gabriel Romano was exceptional to deal with! More

Kelvin Do is always pleasant and easy to deal with. Very helpful and knowledgeable about the workings of the Mercedes Benz. Goes out of his way to help. I find everyone that I have dealt with very nice Very helpful and knowledgeable about the workings of the Mercedes Benz. Goes out of his way to help. I find everyone that I have dealt with very nice. More

Gabrielle is the best. I am the happiest I have ever been since Gabrielle has been assisting me. I am the happiest I have ever been since Gabrielle has been assisting me. More

My service experience with the dealership is 5 sstar. However, that is where the stars end. I have to call Sales to get to speak with someone in Service because the phone is rarely answered and msgs le However, that is where the stars end. I have to call Sales to get to speak with someone in Service because the phone is rarely answered and msgs left are never returned. I wanted to purchase an extended maintenance dept and place several calls and NEVER received a call back until I finally called Sales, who always answers, and the manager put me in touch with Windy who was excellent. I do not recall the Sales Manager's name but he was extremely helpful and professional. I had some damage done, minor, while the car was in the shop. I called my service rep Kevin who is definitely 5 stars, told him about the damage and was expecting a call from his manager. The call NEVER came. I called to follow up and Kevin scheduled me for service to replace the damaged running board. The Manager Never called to apologize for the damage to my car. That is very poor service. So if you need service they do a great job if you can get someone on the phone. The finance manager never returns call. Even when you want to spend money in the dealership. NEVER EVER calls back! They have nice inventory and Sales will always be available. Service will be available but getting to service via phone is near impossible. More

Kevin was excellent from start to finish! I had an omissions issue he diagnosed repaired and delivered. He even updated all recalls on a timely manner! Thank you Kevin and MB of AC Bob Arn I had an omissions issue he diagnosed repaired and delivered. He even updated all recalls on a timely manner! Thank you Kevin and MB of AC Bob Arnesen More

Everyone is very nice. Kelvin is awesome! I used their loaner cars my last 2 service appointments. It was very convenient! i highly recommended this dealership. Kelvin is awesome! I used their loaner cars my last 2 service appointments. It was very convenient! i highly recommended this dealership. More

Professional, great sense of humor and a pleasure to work with. The dealership is top notch. with. The dealership is top notch. More

Great service performed on time while waiting Service advisor was knowledgeable and very pleasant to deal with. advisor was knowledgeable and very pleasant to deal with. More

Kevin was respectful and explained the maintenance and cost done to me. Arranged for a rental as part needed was ordered. cost done to me. Arranged for a rental as part needed was ordered. More