Mercedes-Benz of Atlantic City - Service Center

Staff was accommodating and communicated timing of my repair, etc. This was my first time using this dealer as I have relocated from New York, overall was pleased with their service. However, when I le repair, etc. This was my first time using this dealer as I have relocated from New York, overall was pleased with their service. However, when I left the dealer, my hood latch was left open, which could’ve been a problem and I noticed a chip of paint that hadn’t been there by my grill. But all in all, it was fine More

Everyone is super professional and nice. Gabrielle always keeps me in the loop on the progress of my vehicle when I'm there for service and is very accurate with the anticipated wait time. T Gabrielle always keeps me in the loop on the progress of my vehicle when I'm there for service and is very accurate with the anticipated wait time. The video overview is also a nice touch. More

Service agent was able to fit my repair in with only 1 hr advance notice. They completed the service in 2 hrs from my arrival. advance notice. They completed the service in 2 hrs from my arrival. More

Charged me for something under warranty and told me it would cost over five thousand dollars would cost over five thousand dollars More

The service agent was incredible! He was knowledgeable and was able to resolve our problem. I was extremely pleased with the service. He was knowledgeable and was able to resolve our problem. I was extremely pleased with the service. More

THIS IS DIFFICULT. EVERY TIME THE VEHICLE COMES BACK WITH CHECK ENGINE LIGHT STILL ON , AS IT DID THIS TIME. THE DAY IT WAS RETURNED IT ALSO HAD A WARNING LIGHT ON THE EVERY TIME THE VEHICLE COMES BACK WITH CHECK ENGINE LIGHT STILL ON , AS IT DID THIS TIME. THE DAY IT WAS RETURNED IT ALSO HAD A WARNING LIGHT ON THE DASH WHICH TURNED OUT TO BE BLUE TEC. WHY THEY MECHANICS WOULD NOT HAVE SEEN THIS OR ADDRESSED IT, IS SOMEWHAT INCOMPREHENSIBLE TO ME. ADDITIONALLY THE CAR IS STILL LEAKING FLUID FROM UNDERNEATH AS IT HAS EVERYDAY SINCE IT;S RETURN. I GUESS THERE IS NO QUALITY CHECK OF SERVICE, OR NO ONE OVERSEES SERVICES. SOMETIMES I JUST GIVE UP. MERCEDES SERVICE IS NOT INEXPENSIVE AND FRANKLY YOU'D THINK THEY'F MAKE SURE ALL THE SYSTEMS ARE RUNNING CORRECTLY OR ALERT YOU TO ANY PROBLEM. BUT SADLY NO. LEO IS ALWAYS POLITE . YET THERE IS ALWAYS MANY UNADRESSED PROBLEMS LEFT EVERY TIME I DROP OFF MY VEHICLE. More

Jessica answered all of my questions and returned my calls promptly. She even found a coupon which helped a little with the price of the service. The mobile service was great and interesting to watch. B calls promptly. She even found a coupon which helped a little with the price of the service. The mobile service was great and interesting to watch. By them coming to my home eliminated the time that would have been wasted traveling and sitting waiting for my car to be serviced. Would definitely use this option again. More

I want to personally thank Chris the service manager for his extra help. He was fair and honest with us and made us feel Like he understood our situation.and compensated us for our inconvenience. his extra help. He was fair and honest with us and made us feel Like he understood our situation.and compensated us for our inconvenience. More

Excellent customer service. I was treated with the utmost respect and kindness. My car was done within the estimated time. I will definitely be using them for my next service v I was treated with the utmost respect and kindness. My car was done within the estimated time. I will definitely be using them for my next service visit. More

It’s close to when we live, I called for an appointment for my second service and I had an appointment within a week of calling. My service representative was pleasant and kept us updated regarding the se for my second service and I had an appointment within a week of calling. My service representative was pleasant and kept us updated regarding the service ( also received a video of the service. We also meet with a salesperson, Darrin while we were there and when our lease is up we are going back for a new lease. More