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Mercedes-Benz of Atlantic City - Service Center

Egg Harbor Township, NJ

4.7
865 Reviews

865 Reviews of Mercedes-Benz of Atlantic City - Service Center

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October 29, 2020

Servicing my MB for the past 5 years MB of Atlantic City has been an amazing experience. Tina Lachina is the most professional and sincere service manger we have ever worked with. She understands and execut More

by MB mamma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Lachina, Mark Bauers
Oct 30, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

October 28, 2020

Very professional and considerate. The work was done well and in a timely fashion.The service advisor was very respectful and quite friendly. I was pleased with the experience More

by JFOGELSON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Oct 30, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for choosing Mercedes-Benz of Atlantic City, it’s great to hear that our team provided such a positive experience. We hope to see you again!

October 27, 2020

I had a flat tire on LBI. I have run flats. It took 3 1/2 hours for tow truck. The entire next day the dealer could not schedule a replacement tire. Two days later I retrieved my car. Does MB really t More

by LLTNEBEN
Recommend Dealer
No
Employees Worked With
Mark Bauers
October 21, 2020

The service (my first for my new GLE) was fine. I was surprise at how long the wait was for such a minor service though. More

by AL.V.MORETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Oct 22, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy and apologize for the unusually long wait. We appreciate your business and look forward to serving you in the future.

October 11, 2020

Always a good experience when I come in for service. My car gets its issue resolved in good time . A loaner car is always offered to me . More

by Patricia Lees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Rossi
Oct 11, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you, Patricia, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 10, 2020

Tina in the service department keeps me buying a car at this dealership. Her customer service is excellent. She is professional as well caring. Tina is amazing. More

by LNT
Recommend Dealer
Yes
Employees Worked With
Tina Lachina
Oct 11, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for the kind words for Tina and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 03, 2020

Tina is the best when I need an appointment for service on my car. She is very pleasant both on the phone and in person. Five stars to Tina and the service department@ More

by CARMAKITTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Oct 05, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you so much for your excellent review! We are so glad that Tina had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Atlantic City. Please don't hesitate to reach out if you need anything else.

September 30, 2020

I had a pleasant experience getting my vehicle serviced. I would use this facility for my future needs I approve of all the work completed on my vehicle More

by EDDY.L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Sep 30, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Atlantic City.

September 24, 2020

Mercedes-Benz of Atlantic City delivers the first class service you expect. Everything was very smooth and well executed. The made small seamless changes during the pandemic that did not slow things dow More

by DONALD.TAGGART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Sep 24, 2020 -

Mercedes-Benz of Atlantic City responded

Don, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you again for choosing Mercedes-Benz of Atlantic City, we look forward to having you as one of our valued customers for many more years to come!

September 24, 2020

Bought a 2016 c300 in January 2020 with 25k miles on it. Today, trunk would not open - tried fob, tried inside release - nothing. Called service department and they said they couldn't schedule it to be look More

by kateinbrig
Customer Service
Recommend Dealer
No
Employees Worked With
do not recall name of operator
Oct 09, 2020 -

Mercedes-Benz of Atlantic City responded

We apologize for the experience you had in contacting us. Our service advisors and technicians work hard to ensure our clients receive the best possible service experience. Due to the current climate, we are very busy meeting high service volumes as noted with our availability at this time. That said, we failed when you needed us and that is disappointing. You mentioned you were able to correct the issue with the trunk and I'm glad but I want to make sure that is indeed the case. If you would like to get in or speak with a service advisor, please contact me directly. Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

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