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Mercedes-Benz of Atlantic City - Service Center

Egg Harbor Township, NJ

4.7
890 Reviews

890 Reviews of Mercedes-Benz of Atlantic City - Service Center

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December 26, 2020

I had to take my car to another dealer to get some repairs, that should have been taken care at service. I mentioned to u that something didn’t sound right in the front of engine. WAs taken care of at More

by WAYNESWANSON81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Bauers
Jan 06, 2021 -

Mercedes-Benz of Atlantic City responded

Hello and thank you for taking the time to write this review. This is not a typical experience our clients have and we would like the opportunity to right any wrongs. We would like to look further into the issue you experienced. Please reach out to our Service Management team if you would be willing, as we would like the opportunity to get better here. Thank you again.

December 25, 2020

Very friendly and professional, I took my car for a recall, everything was explained to me and everything was done. Mark was very accommodating and made everything very smooth More

by MAITE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 28, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Mark and our service team! We hope to see you again next time.

December 20, 2020

Wonderful service from this dealership. Maintenance was done as scheduled and my vehicle was ready for pick up within timeframe that was estimated. I was also provided a loaner vehicle and vehicle was spot More

by SEMIRAROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Mark Bauers
Dec 24, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 17, 2020

Very helpful and very professional. We. bought two cars at the same time and schedule service on the same day for each. One loaner and the process is easy. More

by CARL.SULLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Liss, Chris Magarity, Mark Bauers, Dawn Obrien, Ryan Kinkade
Dec 24, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for taking the time to let us know that our team displayed professionalism and were so helpful. Congratulations on your recent purchases and we look forward to seeing you at your first service visit!

December 17, 2020

Excellent service. Polite, responsive, and timely. The overall quality of the experience began at dropoff, and continued through the moment I received my car back that same afternoon. More

by RISA.BERNSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 21, 2020 -

Mercedes-Benz of Atlantic City responded

We're thrilled to know we measured up on all the points you mentioned Risa! This is a great review - thank you for taking the time and thank you for your business. We appreciate you!

December 16, 2020

Wonderful experience everyone was friendly and very helpful. I would highly recommend using the service department. The work was done in a timely manner and I was given updates on how long the job wo More

by RANDTSTEVENS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 21, 2020 -

Mercedes-Benz of Atlantic City responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2020

I had a slight issue initially but the service management team respectfully and expeditiously contacted me and worked out a fair and successful resolution. Thanks More

by sdcurry
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 16, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you for the kind words for our service department and management team! We appreciate your business and are glad the issue was resolved!

December 05, 2020

Tina is always wonderful and handles my problems , keeping me informed along the way. The repair technicians are top-notch. Bringing the car in for repairs is a smooth operation. More

by CARMAKITTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Bauers
Dec 08, 2020 -

Mercedes-Benz of Atlantic City responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tina and our service team met your expectations! we look forward to seeing you next time.

December 04, 2020

I was very disappointed that I had to schedule a routine service a month out. However, the reasons were explained and I patiently waited. This is 2020 after all. Ugh! Anyway, Kevin very attentive as usu More

by Sgraz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in service dept
Dec 08, 2020 -

Mercedes-Benz of Atlantic City responded

Thank you so much for your excellent review! We're so glad Kevin provided a pleasant service experience for you. We do apologize though, for the appointment wait time and like you look forward to 2021! Please don't hesitate to reach out if you need anything else.

December 03, 2020

Customer service is horrible. I complained to the dealership about the way I was treated durning my service visit. No one called me back or acknowledged the situation after I reported it via e-mail a More

by EASHA24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Ross, Mark Bauers
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