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Mercedes-Benz of Atlantic City - Service Center
Egg Harbor Township, NJ
865 Reviews
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865 Reviews of Mercedes-Benz of Atlantic City - Service Center
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March 21, 2020
Unknown Text Message A message displayed not seen before was indicated, and abled to be resolved under a diagnostic service charge. A very satisfying resolution to what co A message displayed not seen before was indicated, and abled to be resolved under a diagnostic service charge. A very satisfying resolution to what could have been a very costly repair. More
by D-TON-EY
Verified CustomerEmployees Worked With
Kevin Rossi,Tina Lachina
March 12, 2020
Great experience from start to finish! The entire staff was very helpful and kept me informed the whole time my vehicle was being serviced.A+ was very helpful and kept me informed the whole time my vehicle was being serviced.A+ More
by TJBELLISSIMO1050
Employees Worked With
Jason Chiarazzo, Jonathan Batt, Kurt Brown, Colin Mattis, Michael Liss, Chris Magarity, Mark Bauers, Dawn Obrien, Ryan Kinkade
March 11, 2020
I brought my car in for service twice on January 29th and on 2/24/20 for a recall and different issues. Our service agent Kevin Rossi communicated every detail on the first service. When the car was towed du on 2/24/20 for a recall and different issues. Our service agent Kevin Rossi communicated every detail on the first service. When the car was towed due to a brake line problem on Monday 2/24/20, he communicated with me via text. I called in and I authorized the work. We left off the conversation being informed that I woul d hear back from him as to the availability of ordering the parts and a timeline when the job would be completed. When I did not here from him I called on Friday 28th, I was informed that Mr. Rossi was not in and that they would transfer my call to another agent to assist me. This agent's name is Damion. As soon as he got on the phone he became rude, combative and condescending. When I brought it to his attention he informed me that he would let Mr. Rossi know on Monday so he could follow up with me. I'm not sure what transpired between them but I never received a phone cal from Mr. Rossi on Monday, March 2, 2020 nor the rest of the week. Which surprises me because Mr. Rossi has always been extremely attentive and informative. The next time I heard from Mr. Rossi was on Friday March 6, 2020 (5:56 pm) via text informing me that my car could be picked up. I texted Mr. Rossi to inform him that we would pick up the car on the following Tuesday since we were heading out of town. However, I ended picking the car up on Saturday instead. When I picked up my car I brought up my concerns to the service agent (Tina). She informed me that she would let the service manager, Mark Bauers aware and to expect a follow up call from him on Monday. Needless to say I'm still waiting for the call. Mr. Rossi has always being respectful and attentive to our concerns regarding our vehicles, that is why I was upset for his lack of communication. Even though I'm disappointed with the lack of communication and respect I received, I would recommed Mercdes-Benz's service. However, your service agent Damion could use customer service training and sensitivity training when dealing with female customers. As a manager, Mr. Bauers should be informed of this email and should also take note that a follow up from him could had resolved my complaint. I chose to voice my opinion through my response in this survey as oppose to using social media. In closing I would like to make you aware that I was never offered a courtesy vehicle has in the past. I also sent three emails to Mercedes-Benz to no avail. Mrs. Turner More
by LVIDALL2PC
Employees Worked With
Kevin Rossi,
March 10, 2020
Service missed major issues with used car Good experience buying, having a very bad experience now. Be wary of used cars off of the lot from the old location. Bought a car (as is) that was re Good experience buying, having a very bad experience now. Be wary of used cars off of the lot from the old location. Bought a car (as is) that was represented as being checked out by AC Mercedes before being sold. Turns out having multiple issues that should have been noticed by the dealer service staff--NOT HAPPY. Sad to see the Mercedes Brand in such a dark light. 1) Speaker was blown. They did not follow through on a promise to replace it at cost--charged me "employee discount" price at Ft. Washington Mercedes $$$$. 2) AC Mercedes must not have given a very thorough check of the car before putting it on the lot--as it turns out front rotors were also bad --did not pass PA inspection. $$$$ 3) Now, the command module has started to turn off and on intermittently--which is a known Mercedes issue with many models. Called--told to take it to MB service. I understand that buying a car "as is" has its risks, but when the car was claimed to have been checked by a dealer's service before being sold, one would expect the dealer's service department to recognize safety issues like bad rotors, or obvious issues like a blown speaker. This is not the service quality and experience I have trusted for many years of owning Mercedes. If this is representative of the diagnostic service quality provided by AC Mercedes, I would strongly not recommend them, and be extra weary of cars sold on the old AC Mercedes lot that is said to have been checked out by the dealership. More
by skeetler
Employees Worked With
Mark Bauers
March 07, 2020
Factory recall I'm sure that I responded to this already; but anyhow, yes, I was completely satisfied. They did the job quickly and the car was spruced up when they I'm sure that I responded to this already; but anyhow, yes, I was completely satisfied. They did the job quickly and the car was spruced up when they gave it back to me. More
by EDBUTRYM
Employees Worked With
Don't' remember the name of the guy at the service desk, but he was verry accomodating.
March 05, 2020
Responds well. Provides good service. Thorough repairs without need to return for follow up repairs. Mercedes USA refused to repair prematurely broken rear springs. Dealership adjusted bill. without need to return for follow up repairs. Mercedes USA refused to repair prematurely broken rear springs. Dealership adjusted bill. More
by WSCOTTW
Employees Worked With
Kevin Rossi, Kurt Brown
March 03, 2020
I took my hat off to this dealer, specially Mr. Damon and Mr. Kevin from service including the mechanic that work in my car very professional and respectful. thank you all. and Mr. Kevin from service including the mechanic that work in my car very professional and respectful. thank you all. More
by DANPJP44
Employees Worked With
I did not work with nobody else
February 29, 2020
Everyone was knowledgeable and so kind. I had problems getting auto there and then back home but your associates handle everything for me. I will definitely use your dealership again. getting auto there and then back home but your associates handle everything for me. I will definitely use your dealership again. More
by TT1245
Employees Worked With
Kevin, Jason Chiarazzo, Jonathan Batt, Kurt Brown, Colin Mattis, Michael Liss, Chris Magarity, Mark Bauers, Dawn Obrien, Ryan Kinkade
February 28, 2020
Exceptionally Professional, from the beginning to end, Dealership was as Swanky as my MAYBACH, clean as a whistle, and all the Professionals wore company uniforms Dealership was as Swanky as my MAYBACH, clean as a whistle, and all the Professionals wore company uniforms More
by INFO77
Employees Worked With
Mark Bauers
February 28, 2020
We moved down from Northern NJ and needed to find a local MB dealer for service. Extremely pleased! Tina Lachina and Damon Lewis treat me as if our car had been purchased from their showroom. Always prof MB dealer for service. Extremely pleased! Tina Lachina and Damon Lewis treat me as if our car had been purchased from their showroom. Always professional, friendly, and questions answered! More
by KRUG659
Employees Worked With
Tina Lachina, Damon Lewis
