Mercedes-Benz of Atlantic City - Service Center

Sales is good service is not. My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even t My car is just a month old and been in shop almost 1 week. Initially called service no one ever called back. Went into deal service department even though they are supposed to pick up my car since they never called me back I went into deal service without appointment. They kept my car gave me a loaner that was someone’s daily car with hardly no gas. Engine light on they said if not flashing don’t worry about it. Who wants a new car with check engine light on. I asked for them to bring my car but again no response so I have to go in again More

Kevin was up front an straight forward about what the vehicle needed when it was in for service and the issues with the vehicle were promptly addressed vehicle needed when it was in for service and the issues with the vehicle were promptly addressed More

Kevin Rossi and Kelvin Do are the best service advisors in the business. I have been a customer for decades and travel more than 60 miles to this dealership for service as they are far superior to dealers in the business. I have been a customer for decades and travel more than 60 miles to this dealership for service as they are far superior to dealerships much closer to me. More

Service department did not do properly work and broke other part during fixing and it 2 weeks to get part to fixed, they can't do proper job first time and I'm still not happy the work they did other part during fixing and it 2 weeks to get part to fixed, they can't do proper job first time and I'm still not happy the work they did More

Service was very good. Kelvin’s kept me informed. Service was completed on time. Would certainly purchase vehicle from them. Kelvin’s kept me informed. Service was completed on time. Would certainly purchase vehicle from them. More

Kelvin has been very responsive and accommodating on every service visit I have had. Always in good hands. every service visit I have had. Always in good hands. More

I was disappointed by their unwavering assistance that if I did not arrive by 6 PM exactly I would have to return the next day. This was stated emphatically, even though they were aware that I was coming fro I did not arrive by 6 PM exactly I would have to return the next day. This was stated emphatically, even though they were aware that I was coming from over 100 miles away in very heavy traffic I would never recommend Mercedes-Benz of Alexandria for any reason to anyone. More

Leo arranged a pick up and drop off for my repair. The windshield wipers needed a repair and the service department figured out the problem! The windshield wipers needed a repair and the service department figured out the problem! More

Great service for my convertible and the video that arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! arrived on the next day walking me through the work performed was incredible. Great customer service - Thank you so much!! More

They still were unable to fix the screens, which are both blank almost all of the time, so we don't have a speedometer or know the gas level, etc. They did fix the tail light quickly though. blank almost all of the time, so we don't have a speedometer or know the gas level, etc. They did fix the tail light quickly though. More