Mercedes-Benz of Atlantic City - Service Center

Work not complete Brought my vehicle for multiple items to fix. One issue was forgotten about and was told I would have to come back and I could schedule at any time b Brought my vehicle for multiple items to fix. One issue was forgotten about and was told I would have to come back and I could schedule at any time because item would only take 1/2 hour to fix. I called a week later and was told I would not be able to come back for 3 weeks. I asked service agent to call me back when he came back the next day. Still waiting for that call More

crooked, dirty and vile aggressive attitude of service dept In if the owners don't teach their so called service manager mark and his gang how to communicate and even reason with customers this dealership will In if the owners don't teach their so called service manager mark and his gang how to communicate and even reason with customers this dealership will be closed very soon as more and more people spread the outrageous and incredibly stupid customer service skills exhibited by mark and the little bald dude.Was overcharged 195+tax just for them to pop in a hood release handle.This should not take more than 20 mins to do.After complaining to them they tried to have a fist fight inside the dealership whilst the sloth looking mark their manager cheered and encouraged the fight.Would have been a beating given to them not a fight but decided they weren't wort it.Just FYI these guys behave like gang members and not service employees,will not advice any one to go there. More

Check engine light was on and replace brakes Brakes replaced, helpful loaner care provided. Never found reason for check engine light so wasn't charged for diagnostics. It hasn't come back on s Brakes replaced, helpful loaner care provided. Never found reason for check engine light so wasn't charged for diagnostics. It hasn't come back on since the visit. More

Best Dealership The dealership staff is extremely friendly and courteous and truly care about their customers. They always provide complete and accurate details abou The dealership staff is extremely friendly and courteous and truly care about their customers. They always provide complete and accurate details about your service and are willing to answer your service questions and address your concerns. This is why I don't deal with any other area dealerships due to bad experiences with several other brands. I have dealt with Kevin Rossi at this dealership for many years and he has provided outstanding service every time. More

Low washer fluid Fast and Immediate response for an issue and was resolved right away the same day. Was in and out in less than 10 minutes. Fast service For this kind Fast and Immediate response for an issue and was resolved right away the same day. Was in and out in less than 10 minutes. Fast service For this kind of service. More

Expedient Service I am from Pennsylvania and my car had to be towed from a Casino in Atlantic City, NJ to Mercedes Benz of Atlantic City at 2:30 am. That morning after I am from Pennsylvania and my car had to be towed from a Casino in Atlantic City, NJ to Mercedes Benz of Atlantic City at 2:30 am. That morning after they opened, I received a phone call from Kevin Rossi asking more details about my issue. Within a few hours my car was repaired, cleaned and ready for pickup. I could not have been more pleased with their expedient service and the professional manner in which my situation was handled. Thank you, Patricia Gilmore More

car service My car had a flat tire in my garage, in May. Everything went smoothly from the time I contacted the service department of the dealership , the towi My car had a flat tire in my garage, in May. Everything went smoothly from the time I contacted the service department of the dealership , the towing of my car from my garage to the service department, and up to the time I drove out from the dealership , in my car , with a new tire replaced. Tina, from the service dept, took care of me. Everyone was friendly. I would certainly recommend their service department to my friends and family with Mercedes Benz cars. More

Quick and Professional Damon Lewis was professional and thoughtful. He gave me an analysis within an hour reviewed what was needed and completed the work in a timely manner Damon Lewis was professional and thoughtful. He gave me an analysis within an hour reviewed what was needed and completed the work in a timely manner. More

Poor service Original contact was good Had airbag recall done. When I picked up the vehicle all SRS indicators were illuminated Received a follow up to text or Original contact was good Had airbag recall done. When I picked up the vehicle all SRS indicators were illuminated Received a follow up to text or email if any issues I did text twice to ask why 2 airbag warning lights were still on. Never got a response I was suggested many other services but never received an explanation why SRS lights were still on. Finally my wife called and asked They said lights were still illuminated most likely because of another SRS issue. If they suggested so many other services why would u not Explain or offer service to fix any other SRS issues. This was also my first and last service with Mercedes service Don’t ask for feedback and then do not respond. Is this Mercedes? Or Hyundai ? Not goo 🤔 More

Had a slow leak in my tire. I had a slow leak in my tire, so I stopped in to see if the service department could take a look at it. I spoke with Tina Lachina and she said they w I had a slow leak in my tire, so I stopped in to see if the service department could take a look at it. I spoke with Tina Lachina and she said they would take a look at it. Minutes later they assessed the problem as a screw in the sidewall and said the tire would have to be replaced. I said okay and they replaced it and I was on my way. Fast and great service. More