Mercedes-Benz of Austin - Service Center

Mercedes-Benz of Austin goes above and beyond to help their customers. Friendly, communicative, knowledgeable. their customers. Friendly, communicative, knowledgeable. More

Always helpful, informative, and knowledgeable. Always a pleasure to go there. Was nice to meet Karina, and work with her, with my vehicle. Always a pleasure to go there. Was nice to meet Karina, and work with her, with my vehicle. More

Excellent customer service by advisor Brian Smith. Timely scheduling and easy process for a loaner vehicle, invoicing and payment. I have been a customer for over 15 years and service, although always Timely scheduling and easy process for a loaner vehicle, invoicing and payment. I have been a customer for over 15 years and service, although always good, has improved and became more efficient over time. This makes you brand loyal as much as the quality of the vehicles itself. More

Service attention was great, but the issue is unresolved. Requires new software to be developed and installed. Requires new software to be developed and installed. More

Service specialist Clark was very accommodating and professional. I don't think he could have done more. professional. I don't think he could have done more. More

Brayden was great, no problems at all. Uber took me and picked me up from where I needed to go, so that worked out. My seat part/issue may or may not be resolved as of this time. Uber took me and picked me up from where I needed to go, so that worked out. My seat part/issue may or may not be resolved as of this time. More

Extremely service oriented, knowledgeable service reps, easy to schedule, good communication and followup with the customer easy to schedule, good communication and followup with the customer More

My service advisor was very helpful. When I arrived for my appointment, everyone was kind and accomodating. They made my service appointment easy. When I arrived for my appointment, everyone was kind and accomodating. They made my service appointment easy. More

We are very happy with this dealership because of the excellent service we get by our service manager Brian Smith. I will follow Brian if he leaves this company. excellent service we get by our service manager Brian Smith. I will follow Brian if he leaves this company. More

Do not know the name of service tech & it sounds like they did all the requested work. they did all the requested work. More