We have recently purchased a car from Mercedes Benz of Austin (MBOA), the 2017 GLS 450. So far we are very happy with the car and have the most favorable impressions of our experience at MBOA.
We have never owned a Mercedes before, and we are very grateful to our sales consultant, Stacey Olmstead, for helping us to initially settle on the brand and then on the specific model. We appreciated that Stacey was always responsive to our requests for meetings, spent as much time with us we needed, was patient with our indecisiveness, never ever pushy. Stacey showed us different models from different years and in different conditions. She is very knowledgeable, meticulous, and honest. When we expressed interest in a Porsche that happened to be offered by MBOA, Stacey told us as much as she knew about the car, and acknowledged certain things that she didn’t know (but she found out and got back to us the next day with the information).
We also are very grateful to Glenn Mayhugh, who gave two tutorials on the car’s very complex systems and controls. It’s very likely that more will be needed. J Glenn is knowledgeable, patient and does not seem to mind repeating same explanations over and over again.
We hope your service department will be equally professional and efficient.
Thank you for excellent service.
Eugene and Julia Gavrilov