Mercedes-Benz of Austin - Service Center

Every effort of my visit was professional from my initial greeting when I arrived at the service area. This type of attitude was exemplified through the completion of the service on my car. greeting when I arrived at the service area. This type of attitude was exemplified through the completion of the service on my car. More

It was a great experience. Wade Wells, my service advisor, was great in keeping me informed and letting me know status of diagnostics and service needed. Wade is fantastic! Wade Wells, my service advisor, was great in keeping me informed and letting me know status of diagnostics and service needed. Wade is fantastic! More

I was really impressed with the people who greeted me when I pulled in and with Brayden throughout the process. Great experience and better than other brands. when I pulled in and with Brayden throughout the process. Great experience and better than other brands. More

We experienced excellent personal and professional service and were able to get an appointment right away. During the visit, I had a medical emergency and they were kind enough to take me to the hospi service and were able to get an appointment right away. During the visit, I had a medical emergency and they were kind enough to take me to the hospital. They went above and beyond and for thank I'm grateful. I'm also thankful that they detailed the car outside and in! More

They always exceed my expectations from the time you arrive to the last of your visit. arrive to the last of your visit. More

Great service- polite employees who want to make your experience as seamless as possible. Nice work! experience as seamless as possible. Nice work! More

Kevin Stepler is a great technician. He does excellent work and keeps my car in new condition. He does excellent work and keeps my car in new condition. More

I had great service and Brayden was super nice and provided excellent customer service. They were efficient and explained what they were going to do. They were fast and I had a loaner car ready for me provided excellent customer service. They were efficient and explained what they were going to do. They were fast and I had a loaner car ready for me too. It was super easy when I picked up my car also. More

Quality service I can trust, albeit the price matches it. Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to Although my one of my messages did not get to Wade, once I was connected with him, service was superior. Also my battery was replaced and the code to the radio not entered. Not a big deal, but a small detail that Mercedes has seen to in the past. More

Everyone was prompt and friendly. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. Dropped off vehicle a bit early, but did not effect the experience. Loaner was ready and I did not wait long. Overall good experience. More