Mercedes-Benz of Austin - Service Center

I had an exceptional experience at Mercedes-Benz service! My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as My car’s engine light had been on for weeks, and after trying other repair shops to save money—without resolution—I decided to visit Mercedes-Benz as a walk-in. Brian welcomed me without hesitation and immediately took action. Right before him, there was another gentleman outside who connected me to Brian, who was also kind. The process was so smooth and easy. They even sent me a detailed video showing my car’s diagnostics, the parts they were going to use, and even pointed out exactly where the issue was located under the hood. Brian’s communication was excellent; he kept me updated every step of the way and prioritized my car to ensure I could make it home for Thanksgiving the next morning. They also went above and beyond by arranging transportation for me after dropping off my vehicle and when it was ready for pickup. The difference in service compared to other places was clear—I felt valued and prioritized. My car now drives incredibly smoothly, and they did a quick car wash, upgraded the software, and took care of a few additional details. Thanks to Brian and the team, I made it home for Thanksgiving feeling safe and blessed. Highly recommend this location for their top-notch service, professionalism, and care! More

My service advisor Brian Smith is the BEST. Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's serv Professional, kind, and takes time to explain about the service. I told my friend Linda about Brian and she like him so much, now he is Linda's service advisor. More

CJ is always efficient, kind and professional. He is consistent and I am grateful to for the easy service experience! He is consistent and I am grateful to for the easy service experience! More

Great service, professional and efficient. Always impressed with the service! Thank you for the great customer care! Always impressed with the service! Thank you for the great customer care! More

Our Service Adviser Luis Cuellar was the best we ever experienced after many other Service Advisers we worked with at other MB dealerships. He went beyond the expected to make our visit and experience f experienced after many other Service Advisers we worked with at other MB dealerships. He went beyond the expected to make our visit and experience first class. Ask for Luis for all your mercedes service needs. More

their primary focus was not on fixing my vehicle or providing quality service, but rather on obtaining a positive survey response. I felt constantly pressured and even attacked by the relentless reques providing quality service, but rather on obtaining a positive survey response. I felt constantly pressured and even attacked by the relentless requests for survey feedback, all while my actual concerns went unresolved. Their customer service was poor, and I felt like just another number rather than a valued customer. Despite repeatedly reaching out with my issues, I received little to no effort to address them. Instead, my interactions were dominated by survey requests, making it clear that their priority is their ratings, not their customers. I would never recommend this place to anyone. If you’re looking for genuine service and a company that stands behind their work, look elsewhere. This was an extremely frustrating experience, and I won’t be returning. More

Exceptional service on my GLC300 - fast, friendly, and good coffee. I had the check engine light go on and I got an appointment within a couple of day with a nice new loaner. It was just a fault code f good coffee. I had the check engine light go on and I got an appointment within a couple of day with a nice new loaner. It was just a fault code fixed by a reset and a software update. My service advisor Jorge was the best. Thanks Jorge. More

Mr. Keliber is professional very informative. I received a recall message about my crankcase. Its under extended warranty. It was repaired $0.0 Thxs a recall message about my crankcase. Its under extended warranty. It was repaired $0.0 Thxs More

Absolutely the worst Mercedes Benz dealership, Unethical practices. I brought my car in for noise that I was hearing while breaking. I left my vehicle with the service advisor with no damages to the rear dr practices. I brought my car in for noise that I was hearing while breaking. I left my vehicle with the service advisor with no damages to the rear drivers side door. When I picked up my car and got home I noticed that they had damaged my drivers side rear door and tried to hide the damage . I notified them immediately and sent the pictures of the damage they did to my vehicle via text message . No one called me back. I reached out again the next day and spoke with Brayden the Express Service Advisor. I was lied to and was told that the car was brought in like that. “LIES” . I then drove to the dealership and met with Jesse the Service Manager. We went back and forth about the damage that they had done to my GLE rear drivers side door. He Lied as well and said that my vehicle was dropped off at the dealership with damage to the rear door, Even though there video footage up on checking in my vehicle showed no damage to the door. He then decided to make me an offer to have his detail shop to try and buff out the damage, but he said it wouldn’t be perfect. The other option was that they would pay half and I will have to pay the other half to get my car fixed. I told him no deal . I will not pay for damage that they did to my Vehicle. I will take further legal actions. This has been a very stressful and disappointing experience dealing with Mercedes Benz of Austin. VERY UNETHICAL PRACTICES More

Received excellent service from my advisor CJ Hodgson. He made this a wonderful experience for me. He made this a wonderful experience for me. More