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Mercedes-Benz of Austin - Service Center

Austin, TX

4.6
956 Reviews

956 Reviews of Mercedes-Benz of Austin - Service Center

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May 26, 2021

Service was great! They diagnosed and fixed the problem very quickly. I would definitely recommend that other people bring their Mercedes Benz to this location. More

by c5greene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
May 25, 2021

Knowledgable and efficient staff that is always courteous and timely. I am always well satisfied with the work and they are both professional and respectful of time. Although I don't remember the names of t More

by judge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
May 25, 2021

As a customer since 1979, I am continuously impressed by staff courtesies. Cost of service seem very appropriate and various services continue to meet my expectations. More

by Dr LOU Cannatti
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Ruiz
May 24, 2021

Wade responds to requests quickly and makes sure everything is taken care of. Always circles back to make sure I am happy with the service More

by Wrighthouston
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wade Wells
May 22, 2021

Always prompt, courteous, always on time, no upsell, fair business keeps me coming back. Keep doing what you are doing, please. Thank you much again More

by johnbryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobbie Pyka, Wade Wells, Brian Smith
May 21, 2021

MB of Austin always makes me feel like a valued customer. I've purchased 3 cars so far and I hope to purchase many more. Hats off to my service advisor Brian, he's the best. Thanks again and keep up the More

by David Leyba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
May 21, 2021

The service department took excellent care of my vehicle, including thoughtfully keeping it under cover and safe from the seasonal damaging hailstorms. I was also regularly reminded of status and progress th More

by dfrederick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
May 13, 2021

I am delighted with the work and service. Wade was very professional and attentive and did everything he could to have the car ready on time. More

by JL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
May 11, 2021

The service I received was wonderful. I liked that I walked out of my car and was immediately greeted outside. I am 100% satisfied with my experience. More

by llamarca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ
May 05, 2021

Once you get to your advisor, everything goes well. The volume at this dealer and service center has grown immensely since I have been going here, so the wait is a bit longer than I would like. More

by TEXtmp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kleibar
May 06, 2021 -

Mercedes-Benz of Austin responded

Hi, we appreciate the stars! I hope you'll contact me directly at Timothy.Shook@cagaustin.com if there is anything we could have done to earn a perfect score. Thanks for being our guest. -Timothy Shook, COO

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