Mercedes-Benz of Austin - Service Center

Very courteous customer service. My car was taken car of in a timely manner and the communication with my service manager was friendly and professional. in a timely manner and the communication with my service manager was friendly and professional. More

Wade is the consummate professional and someone we highly trust in the servicing and maintenance of our Mercedes. We've known him for years and it just wouldn't be the same seeing anyone else:) trust in the servicing and maintenance of our Mercedes. We've known him for years and it just wouldn't be the same seeing anyone else:) More

Right from the moment I arrived they knew who I was and what I had come for. Great customer experience. The customer lounge is comfortable and clean. what I had come for. Great customer experience. The customer lounge is comfortable and clean. More

Luis was great! He and the service crew were very thoughtful, trusting, caring and professional. We are very happy with the service that we received. I didn’t get a loaner this time as my service w thoughtful, trusting, caring and professional. We are very happy with the service that we received. I didn’t get a loaner this time as my service was for only a couple of hours so Luis called for Uber service for me to and from the Domain and it worked out great! He made it so easy! Thank you. More

Jesse Ruiz is amazing! The best customer service ever! He also makes sure that all of your questions are answered completely. And that the work done is a quality product! Definitely recommend to family He also makes sure that all of your questions are answered completely. And that the work done is a quality product! Definitely recommend to family and friends! More

Wade Wells always takes great care of us and the work is done right the first time. We get great loaners when needed. All the staff is very pleasant to work with. done right the first time. We get great loaners when needed. All the staff is very pleasant to work with. More

Excellent process. Speedy check-in. Eddie Aguilar was knowledgeable and professional. A loaner was provided because the vehicle had to be held overnight. Great experience overall. knowledgeable and professional. A loaner was provided because the vehicle had to be held overnight. Great experience overall. More

I am very satisfied with the service I receive over the years. Now, Jesse has been providing excellent service. I fully intend to stay with MB of Austin for my future needs! years. Now, Jesse has been providing excellent service. I fully intend to stay with MB of Austin for my future needs! More

No concerns. Eddie Aguilar in Service always takes good care of me and everyone at the dealership is helpful and friendly. A little pricey, but you get what you pay for and I definitely get good customer care of me and everyone at the dealership is helpful and friendly. A little pricey, but you get what you pay for and I definitely get good customer service and repair work here. Thank you Mercedes-Benz of Austin! More

Wade Wells is always super helpful in scheduling and follow up for servicing our car. Wade has been our service contact since we bought the car in 2009, so for 12 years. We broke down once with three gr follow up for servicing our car. Wade has been our service contact since we bought the car in 2009, so for 12 years. We broke down once with three grand kids in the car on the way to swimming practice with an air shock collapsing. Wade came to the rescue and got us a wrecker and we were able to hand off the grandchildren to their mom. Wade has gone beyond the norm many times and we appreciate his dedication to putting the customer first. More