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Mercedes-Benz of Austin - Service Center

Austin, TX

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956 Reviews of Mercedes-Benz of Austin - Service Center

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March 04, 2021

Wade was amazing to work with! He made me feel so much better about everything and was just super kind, trustworthy, and reliable! I was also thrilled to find out that they offer delivery or an Uber ride More

by cami-14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
February 26, 2021

While working on my car they created another problem that ultimately I was expected to pay for. They covered the labor but it was $2200 I was not planning to pay. More

by rustys63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cj
Mar 01, 2021 -

Mercedes-Benz of Austin responded

Dear Rusty, My name is Swen Schraml, service manager at Mercedes-Benz of Austin. Thank you for taking the time out of your busy schedule to review our business. We are always hard at work to make sure our team delivers on our brand promise and every customer has a positive experience. We are very sorry that additional work came up when you brought your vehicle in to get serviced. We never want this to happen but from time to time something like this occurs. If I can be of further assistance in remediating this matter you can reach out to me at your leisure by phone or via email at swen.schraml@mbofaustin.com. - Swen Schraml, Service Manager

February 26, 2021

The ladies who answer the phone are very friendly and knowledgable about simple tasks, and that saves the customer time and aggravation. And all of the service advisors are also helpful; it doesn't matte More

by denimdude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
February 23, 2021

Great customer service: timely completion of the service, very respectful during the intake process and helpful in assisting with items that were not on the designated service level, More

by lphillips5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
February 23, 2021

Jesse was extremely accommodating on short notice. Service was provided in less time than offered. Even added new tires to visit. Hard to beat this. More

by Dr LOU Cannatti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Ruiz
February 10, 2021

Luis was very respectful and professional. He kept me updated regarding services performed and expected wait time. Surprisingly, my wait time was less than expected which pleased me very much. More

by woolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
February 10, 2021

CJ is extremely friendly and answers my questions promptly. I appreciated that I was able to drop my vehicle and leave in a loaner car with very little interaction. In a Covid world, that matters! T More

by nicole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
February 07, 2021

Service was at expected level. Do wish more attention was given to CDC recommendations regarding masks for customers. Noted customers in lobby waiting area with mask below nose and one with no mask. All staf More

by tssmith1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Feb 08, 2021 -

Mercedes-Benz of Austin responded

Thank you for bringing this to our attention, as we hold the safety of our team, as well as customers, to the highest degree. We will continue to create awareness, and a higher standard of care and consciousness. Your feedback and concern are greatly appreciated! -The Team at Mercedes-Benz of Austin

January 28, 2021

It is always a pleasure to work with the Service team. They keep you advised during your vehicle's maintenance and do their very best. More

by The Weis’s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anni Weis, Jim McGuane
January 27, 2021

Great immediate service. Very thorough doing inspection. Job was done in a very timely manner. The wash job was also excellent! Will be using this service again. More

by ghoffman5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
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