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Mercedes-Benz of Austin - Service Center
Austin, TX
956 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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956 Reviews of Mercedes-Benz of Austin - Service Center
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June 13, 2024
Excellent service. One morning I noticed that my right rear tire had developed a couple of side wall bulges. Since I was concerned about driving safely with them, I cal One morning I noticed that my right rear tire had developed a couple of side wall bulges. Since I was concerned about driving safely with them, I called MB of Austin. I was immediately put through to Luis Cuellar who confirmed that had the tire I needed and was able to schedule me at 2:00 pm that day. I got to MB of Austin and the work went seamlessly. The waiting room was spotless and comfortable. It was totally satisfactory experience! More
by SD in Austin
Employees Worked With
Luis Cuellar
May 16, 2024
You get what you paid! Only excellent service and attention . You have your appointment for service and everything goes very smooth . Mr. Dhilan was helping me with the se Only excellent service and attention . You have your appointment for service and everything goes very smooth . Mr. Dhilan was helping me with the service of my car , and he was very good attending my car needs. Thank you so much ! More
by Ericka L
Employees Worked With
Dhilan Taneja
April 30, 2024
Had a great customer service experience with Kevin at Mercedes Benz of Austin. This was my first time taking my vehicle in for maintenance and it was truly a smooth experience. The best I've ever had dea Mercedes Benz of Austin. This was my first time taking my vehicle in for maintenance and it was truly a smooth experience. The best I've ever had dealing with service departments. I had only to turn the keys over and Kevin took care of the rest. I barely lifted a finger. Kevin communicated with me throughout, was respectful and I would recommend him to anyone. Thank you Kevin More
by aux1moe
Employees Worked With
Kevin Gutierrez
April 29, 2024
I recently visited the Mercedes Benz of Austin dealership for service on my GLS 450, and I must say, the service I received was nothing short of exemplary. What impressed me was CJ Hodgson approach to cust for service on my GLS 450, and I must say, the service I received was nothing short of exemplary. What impressed me was CJ Hodgson approach to customer convenience. Knowing that my car would be in service over the weekend , he arranged for a loaner vehicle. A testament to the dealership's commitment to customer satisfaction. When I picked up my car, it was not only serviced to perfection but also washed and cleaned, making it feel brand new. The efficiency and attention to detail with which the service was carried out are commendable. So my experience at the Mercedes Benz of Austin was outstanding. It's advisors like CJ that create loyal customers, and I will definitely be returning for all my future car needs. So of you're looking for a dealership that values your time and provides top-notch service, look no further. I highly recommend Mercedes Benz of Austin and, in particular, the assistance of CJ Hodgson. So a very big thank you to the service department and CJ Hodgson for your excellent customer service. And thank you Mrs. Bobbie Pyka for all your hard work. John R. DeYoung More
by johndeyoung
Employees Worked With
Bobbie Pyka, Anni Weis, Jesse Ruiz, Chris Hodgson
March 06, 2024
I've owned my car for five years now and Eddie Aguilar (service dept) always takes good care of me. He's great with communicating and keeping me updated anytime I bring my car in for service. I really ap (service dept) always takes good care of me. He's great with communicating and keeping me updated anytime I bring my car in for service. I really appreciate his helpfulness and kindness, along with everyone at MB Austin. More
by janet
Employees Worked With
Eddie Aguilar
February 26, 2024
I've been working with Eddie Aguilar for several years now and he has always been the best . He's honest about the timing of the of the service, patient with explaining the service that was done and alwa now and he has always been the best . He's honest about the timing of the of the service, patient with explaining the service that was done and always very pleasant on the phone and in person. More
by VRH2
Employees Worked With
Eddie Aguilar
December 29, 2023
MB of Austin is EXCEPTIONAL in providing service to my 2016 red roadster - you know, the kind Nancy Drew no doubt drove. For the curious sort, it’s a 2016 e400 coupe. MB ATX made my visit seamless! Well p 2016 red roadster - you know, the kind Nancy Drew no doubt drove. For the curious sort, it’s a 2016 e400 coupe. MB ATX made my visit seamless! Well planned, communicative about each step in the process - and I even go an EV loaner… how about that! Even better, the price for service provided was reasonable. Yes - reasonable! Of course, Brian, the Service Rep carefully created and watched the service process. His adroit attention to detail is priceless! Thanks Again, MB ATX! More
by gregowiczliz
Employees Worked With
Brian Smith
October 17, 2023
I am so Dissappointed right now My car is not the same car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expe car i test drove my car yesterday and it was not like that at all Everybody know it wasn't like that so it's still not right Sorry for my loss i expected that from a shade tree mechanic shop not Mercedes Trying to sell me a $20,000 car is not the ANSWER i did not take it there cause i had trouble with the transmission i took it there only because it didn't START!!! More
by mrssexyann
Employees Worked With
Brian Smith, Jesse Ruiz
