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Mercedes-Benz of Austin - Service Center

Austin, TX

4.6
954 Reviews

954 Reviews of Mercedes-Benz of Austin - Service Center

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March 30, 2023

Brayden Clark helped me with my emergency situation with my car and he was absolutely amazing, nice and responsive. He deserves a higher position. More

by Jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayden Clark
Apr 18, 2023 -

Mercedes-Benz of Austin responded

Jae, thank you for providing this raving review for Brayden! Words cannot describe how much we appreciate your generosity and support. Let us know when we may welcome you back again in the future - we are always happy to assist! :) - The Team at Mercedes-Benz of Austin

March 17, 2023

My service advisor, Luis Cuellar, provided an exceptional experience. Luis was both courteous and competent; additionally, once the recall campaign service was completed, Luis came to our location to complet More

by bcbraun7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
Mar 22, 2023 -

Mercedes-Benz of Austin responded

Bcbraun7, thanks a million for the awesome review! We cannot wait to pass your kind sentiments on to Luis. He is awesome and we are very lucky to have him as part of the team. If there is anything we can help with in the future, please do not hesitate to give us a call - we're always here for you! :) - The Team at Mercedes-Benz of Austin

March 17, 2023

Express Service department was great. Had a blowout and they had me back on the road in a few hours. Great experience. More

by kevinskipper6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayden C.
Mar 22, 2023 -

Mercedes-Benz of Austin responded

Thank you for the positive review, Kevin! We work hard to achieve the highest standards, so it makes us proud to see Brayden did just that. Please let us know if there is anything we can assist with in the future! :) - The Team at Mercedes-Benz of Austin

January 23, 2023

After our new lease C300 developed a "check engine" problem Wade was able to work us into the maintenance schedule and get the problem resolved. Outstanding response to our needs. More

by PRowland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Jan 24, 2023 -

Mercedes-Benz of Austin responded

PRowland, it's fantastic to see that Wade provided a completely transparent and knowledgeable service experience! Thank you for giving us the opportunity to assist with your C300's repair needs. We are lucky to have you as our client and we look forward to your next visit! :) - The Team at Mercedes-Benz of Austin

January 09, 2023

Fast, efficient, honest, great service. Work is dependable. Staff is courteous and friendly. Great place. More

by Lnghrn4412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Jan 12, 2023 -

Mercedes-Benz of Austin responded

Lnghrn4412, thank you for the wonderful compliments! We wouldn't be where we are without awesome clients like yourself, and we hope you know how much we appreciate your support. If there is anything we can help with in the future, please do not hesitate to let us know. Thank you again and have a great day! :) - The Team at Mercedes-Benz of Austin

December 17, 2022

Extremely professional dealer and when I purchase a new Mercedes, it will be from Mercedes-Benz of Austin. The staff is amazing and Brayden Clark was most attentive to our needs. Congratulations to all. More

by Montana Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brayden Clark
Dec 19, 2022 -

Mercedes-Benz of Austin responded

Montana Bob, we cannot thank you enough for this wonderful review you have left for Brayden and the rest of the team! We'll make sure your kind sentiments are passed along right away, and we hope you will contact us if there is anything we can assist with down the road. Thanks so much and enjoy your awesome vehicle! :) - The Team at Mercedes-Benz of Austin

December 17, 2022

Eddie and the rest of the service department really went out of their way to help resolve a problem that was misdiagnosed by an out of town dealer. I am exceedingly grateful! More

by eqschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguilar
Dec 19, 2022 -

Mercedes-Benz of Austin responded

Eqschneider, it's fantastic to see that Eddie really knocked it out of the park during your experience! Thank you so much for selecting us to serve you, and please do not hesitate to reach out if there is anything we can assist with moving forward. Happy cruising! :) - The Team at Mercedes-Benz of Austin

November 29, 2022

I was completely satisfied with everything thanks! For all your kindness and efficiency taking care my car . Hi More

by Abril
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kleber
Nov 30, 2022 -

Mercedes-Benz of Austin responded

Abril, we are flattered by your words of encouragement and support! It's fantastic to see that your experience was nothing short of perfection, and we cannot wait to welcome you back again in the future. Thank you for being our client! :) - The Team at Mercedes-Benz of Austin

November 19, 2022

Braydan was so professional to work with this week. He is fantastic with communicating every detail. More

by aseiler
Recommend Dealer
Yes
Employees Worked With
Braydan Claark
Nov 22, 2022 -

Mercedes-Benz of Austin responded

Aseiler, we couldn't have said it better ourselves! Brayden is a true asset to this team, and we are very fortunate to have him. Thank you so much for selecting us to serve you, and please let us know if there is anything we can help with in the future! :) - The Team at Mercedes-Benz of Austin

November 18, 2022

My Service Advisor Luis Cuellar is always polite and knowledgeable and very kind. Does fantastic job! More

by Molly5454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
Nov 22, 2022 -

Mercedes-Benz of Austin responded

Molly, thank you for providing this uplifting review for Luis! We love reading reviews like this as they never fail to make us smile. If there is anything we can assist with in the future, please do not hesitate to reach out - we are always happy to help! :) - The Team at Mercedes-Benz of Austin

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