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Mercedes-Benz of Austin - Service Center

Austin, TX

4.6
954 Reviews

954 Reviews of Mercedes-Benz of Austin - Service Center

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November 17, 2022

You never want to have to deal with repairs, but Wade Wells makes it so easy. He has been doing this for us for years. In a class all his own. Thanks Wade. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Nov 18, 2022 -

Mercedes-Benz of Austin responded

Brian, your kindhearted words mean the world to us and we will be sure to pass them along to Wade! Thank you for giving us the opportunity to assist with your vehicle's servicing needs. We're so glad that you enjoyed your experience, and we hope to see you again in the future! :) - The Team at Mercedes-Benz of Austin

November 16, 2022

As usual Very professional service. Uber Rides were arranged. everything was done as expected and timely. More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
Report | Print
Nov 16, 2022 -

Mercedes-Benz of Austin responded

Thank you for your continued support, Mo! We agree, those complimentary Uber rides are such a cool touch to our service department. We are grateful to have you as our client and look forward to your next visit! Happy cruising. :) - The Team at Mercedes-Benz of Austin

November 15, 2022

Service Advisor: Polite Accurate Trusted Honest Knowledgeable Timely Polite Accurate Honest Knowledgeable Timely Keeps us informed More

by grades-mitts0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Nov 16, 2022 -

Mercedes-Benz of Austin responded

Thank you for coming on here to share some positive words for Wade! Your feedback means the world to us, and it makes us proud to see that Wade delivered an experience worth bragging about. Please be sure to let us know if there is anything we can assist with in the future - we're here for you! :) - The Team at Mercedes-Benz of Austin

November 10, 2022

Great service department! Kept in touch, called the day before to confirm and let me know everything was in place for service and car was ready faster than expected. Super n More

by cg115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Austin responded

CG115, this is exactly what we aim to provide to every guest, so thank you for taking notice of our efforts! Thank you so much for the supportive review. It means the world to have you as our client and we look forward to your next visit. :)- The Team at Mercedes-Benz of Austin

November 08, 2022

Service experiences at this dealership have been uniformly positive. Wade Wells is always great to work with; he's very helpful and keeps you informed as to the progress of the work. My car is now More

by CJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Nov 11, 2022 -

Mercedes-Benz of Austin responded

CJC, thank you for letting us know how great your experience went with Wade! It's an honor to have your support, and we will be sure to share your kind sentiments at our next team meeting. :) - The Team at Mercedes-Benz of Austin

November 05, 2022

A made the earliest appointment so that I can get in and out!!! It was perfect!!! CJ took great care of me and my SUV. Plus I don’t think everyone learns everything in their car so CJ showed me new things!! More

by ett444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Nov 07, 2022 -

Mercedes-Benz of Austin responded

Ett444, we are flattered by your words of encouragement and praise for CJ! He is such an awesome person and we feel blessed to have him as part of the team. If there is anything we can help with in the future, please do not hesitate to let us know - we've got your back! Thanks a million and have a great day. :) - The Team at Mercedes-Benz of Austin

October 30, 2022

Dan was a great service advisor and helped me get in and out as quickly as possible More

by bledoux
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Truong
Report | Print
Nov 02, 2022 -

Mercedes-Benz of Austin responded

That is fantastic to hear, Bledoux! Thank you for leaving this uplifting review for Dan. It always makes us smile seeing our team receive recognition, and we will be sure to pass your friendly message along to him. We appreciate your support and look forward to serving you again in the future! :) - The Team at Mercedes-Benz of Austin

October 22, 2022

Prompt service - courteous advisors. Overall a great experience in exceptional customer service. Thanks all!. Sam More

by Sam Archer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Cuellar
Report | Print
Oct 24, 2022 -

Mercedes-Benz of Austin responded

You bet, Sam! The pleasure was all ours to assist you, and we're overjoyed to see that your experience was nothing short of perfection. Thank you so much for the raving review, we appreciate it more than you know! :) - The Team at Mercedes-Benz of Austin

October 15, 2022

The physical location of dealership was difficult to locate and get to. CJ service rep was thoughtful, knowledgeable and thorough in his explanation of needed services. More

by genielowry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hodgson
Report | Print
Oct 17, 2022 -

Mercedes-Benz of Austin responded

Genie, thank you for taking a moment to leave this supportive feedback for CJ! We are happy to see that he worked diligently to provide a seamless experience. If there is anything we could have done better during your experience, I would love to know so we can make improvements in the future. Please contact me directly at Timothy.Shook@cagaustin.com with any additional feedback. Thank you again and have a great day! :) - Timothy Shook, COO

October 11, 2022

I want to especially give huge credit to Wade Wells who is so completely thorough and professional at every turn. He is remarkable. More

by bgammon
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Report | Print
Oct 11, 2022 -

Mercedes-Benz of Austin responded

Bgammon, thank you for taking a moment to leave these words of encouragement and support for Wade! We have a passion for delivering experiences just like this, so we will be sure to commend Wade for doing such a great job. If there is anything we can assist you with in the future, we are just a phone call away! Thank you again and have a great day! :) - The Team at Mercedes-Benz of Austin

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