Mercedes-Benz of Austin - Service Center
Austin, TX
956 Reviews of Mercedes-Benz of Austin - Service Center
Annual service Everyone was helpful and friendly . I got updates viA text and everything was serviced and fixed as planned Tires were recommended to be rotated an Everyone was helpful and friendly . I got updates viA text and everything was serviced and fixed as planned Tires were recommended to be rotated and aligned, issue with rough ride was found to be leaking strut and this was replaced to fix this issues More
Great Job I dropped my Mercedes for regular service on the way to the airport. The team was prompt and enthusiastic. They took me to the airport, fixed my car I dropped my Mercedes for regular service on the way to the airport. The team was prompt and enthusiastic. They took me to the airport, fixed my car and kept me informed the entire time. Talented people, enjoying their job with a great service attitude. Thanks so much Minh Fogel and team. More
AWESOME! Very thorough and very professional! I was met with enthusiasm and great concern. The waiting room was excellent and very well appointed! The servi Very thorough and very professional! I was met with enthusiasm and great concern. The waiting room was excellent and very well appointed! The service bar was outstanding! , More
Great Job, Mercedes Austin! I love that I can make an appointment, get in and out with a loaner, and get updates texted. This makes my busy life much easier. Thanks, MBoA for t I love that I can make an appointment, get in and out with a loaner, and get updates texted. This makes my busy life much easier. Thanks, MBoA for taking care of me and my vehicle! More
Wade is a highly experienced M-B service advisor. Wade listens to concerns and addresses each an every one in a thoroughly professional and helpful manner. His years of experience clearly make him a s Wade listens to concerns and addresses each an every one in a thoroughly professional and helpful manner. His years of experience clearly make him a step above. More
Dent and chip repair of my new Mercedes Annie was very efficient; Wade helped us waste no time in showing where the chips and dents were on my car; I told them since we were at least 2 hours Annie was very efficient; Wade helped us waste no time in showing where the chips and dents were on my car; I told them since we were at least 2 hours out of town we needed to be done by 4:00; Annie was prompt and had us out a few minutes before the deadline; kudos to all members of the service teal who made our visit the most pleasant one ever; loaner car was ready and no time was wasted getting everything transferred--great experience ! More
Service appointment I have been a long term customer of MB of Austin. Their service has always been about a 4-star rating, but in the past year, they have really gotten I have been a long term customer of MB of Austin. Their service has always been about a 4-star rating, but in the past year, they have really gotten good with their customer service! I worked with Annie, and she was so great! Professional, easy to reach, and she kept me updated by text. The service was done very well and quickly. I am very impressed with their improvements! More
Amazing! Went in for warranty issues with my speakers. From the min I showed up dressed in a tank top and shorts Minh showed me the greatest amount of respect Went in for warranty issues with my speakers. From the min I showed up dressed in a tank top and shorts Minh showed me the greatest amount of respect I could ever ask for! Gave me an amazing loaner car, updated me with texts everyday, and then made sure I was taken care of! Bobbie took care of the money and contract part and she was just as respectful and nice as Minh. Pretty much ensured that I will buy my next car here and that I'm a Benz person for life! Thank you so much for a great experience on something like warranty work! More
professional and on time. I brought my E350 in for regular service. Sandy was very professional but warm. We were able to wait for the hour or so it took and we were offered fr I brought my E350 in for regular service. Sandy was very professional but warm. We were able to wait for the hour or so it took and we were offered free coffee and pastries. Service was performed and car was washed and returned to us on time. My Benz runs well and all questions were answered. I have dealt with other MB dealers in the area and would never go back. More
MBoA Service Wade Wells is simply a Pros Pros at Mercedes Benz of Austin Service Dept. This week I had my 2006 S65 AMG in Wades care. I had 2 rear tires mounted Wade Wells is simply a Pros Pros at Mercedes Benz of Austin Service Dept. This week I had my 2006 S65 AMG in Wades care. I had 2 rear tires mounted and balanced. A 4 wheel alignment. A shark fin antennae replaced. They also retorqued all the bolts holding the 2 piece AMG wheels together. Another job done on time and right the 1st time. Thank you Wade! More