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Mercedes-Benz of Austin - Service Center

Austin, TX

4.6
956 Reviews

956 Reviews of Mercedes-Benz of Austin - Service Center

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November 21, 2017

Annual service Everyone was helpful and friendly . I got updates viA text and everything was serviced and fixed as planned Tires were recommended to be rotated an More

by Ann W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
Dec 22, 2017 -

Mercedes-Benz of Austin responded

Thanks for your review and thanks for being a customer of ours, Anne. We appreciate you helping to spread the word about us. :) See you next time and take care. -The Team at Mercedes-Benz of Austin

November 20, 2017

Great Job I dropped my Mercedes for regular service on the way to the airport. The team was prompt and enthusiastic. They took me to the airport, fixed my car More

by kirklundburg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
a very nice young woman took me to the airport, Minh Fogel
November 18, 2017

AWESOME! Very thorough and very professional! I was met with enthusiasm and great concern. The waiting room was excellent and very well appointed! The servi More

by EN17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Smith
November 17, 2017

Great Job, Mercedes Austin! I love that I can make an appointment, get in and out with a loaner, and get updates texted. This makes my busy life much easier. Thanks, MBoA for t More

by Debbie H.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minh Fogel
Dec 22, 2017 -

Mercedes-Benz of Austin responded

It's our goal to make car service convenient and easy! Thanks for being a customer, Debbie, and taking notice of our effort to deliver the best. We'll see you next time. -The Team at Mercedes-Benz of Austin

November 16, 2017

Wade is a highly experienced M-B service advisor. Wade listens to concerns and addresses each an every one in a thoroughly professional and helpful manner. His years of experience clearly make him a s More

by GMGreeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Nov 17, 2017 -

Mercedes-Benz of Austin responded

We're proud to have such an incredible staff who make customers like you feel at ease and taken care of. :) Thank you so much for the review and we'll see you next time! -The Team at Mercedes-Benz of Austin

November 09, 2017

Dent and chip repair of my new Mercedes Annie was very efficient; Wade helped us waste no time in showing where the chips and dents were on my car; I told them since we were at least 2 hours More

by Car lady go
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells, Annie Daniel
Nov 14, 2017 -

Mercedes-Benz of Austin responded

Thanks so much for taking the time to let us know how we did! We aim to please and it's great to know that Annie and Wade took great care of y'all. If there's anything we can assist with in the future, don't hesitate to let us know. Until then, we wish you all the best. -The Team at Mercedes-Benz of Austin

November 09, 2017

Service appointment I have been a long term customer of MB of Austin. Their service has always been about a 4-star rating, but in the past year, they have really gotten More

by JACQUELYN CHOW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annie Daniel
Nov 14, 2017 -

Mercedes-Benz of Austin responded

Jacquelyn, we're always perfecting our craft and it's because of great reviews and feedback that we know exactly what we're doing right. :) Thanks so much for your dedication as a customer and we look forward to seeing you next time. -The Team at Mercedes-Benz of Austin

November 08, 2017

Amazing! Went in for warranty issues with my speakers. From the min I showed up dressed in a tank top and shorts Minh showed me the greatest amount of respect More

by Rburkes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobbie Pyka, Minh Fogel
Nov 14, 2017 -

Mercedes-Benz of Austin responded

We're happy to serve any and all customers who pay us a visit. :) Thanks for stopping by and giving us the opportunity to show you what excellence looks like! If there is anything we can assist with in the future, we hope you'll let us know. Until then, happy cruising. -The Team at Mercedes-Benz of Austin

November 07, 2017

professional and on time. I brought my E350 in for regular service. Sandy was very professional but warm. We were able to wait for the hour or so it took and we were offered fr More

by SharonK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Graves
Nov 11, 2017 -

Mercedes-Benz of Austin responded

Sharon, we're grateful that you gave us a chance! It's our top priority to delight each customer and be seen as the best option in the market. Thank you for the great review and we'll see you next time. -The Team at Mercedes-Benz of Austin

November 05, 2017

MBoA Service Wade Wells is simply a Pros Pros at Mercedes Benz of Austin Service Dept. This week I had my 2006 S65 AMG in Wades care. I had 2 rear tires mounted More

by Sixty2nds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Nov 07, 2017 -

Mercedes-Benz of Austin responded

We appreciate you sharing the details of your recent visit with us. :) Wade is definitely an MVP around here and we couldn't be more happy to call him ours. Thank you for your kind words and we look forward to the next opportunity to assist. Best wishes. -The Team at Mercedes-Benz of Austin

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