Mercedes-Benz of Austin - Service Center

First class treatment & service!!! It’s impressive when you return to the place you made a major purchase and receive the same First class treatment & service. Thank you Stacey!!! It’s impressive when you return to the place you made a major purchase and receive the same First class treatment & service. Thank you Stacey!!! More

Exceeded My Expectations - Always! I'm always going to get the 7AM slot for service. Wade was there and took my car before all the lights were even on in the service center. Immediately I'm always going to get the 7AM slot for service. Wade was there and took my car before all the lights were even on in the service center. Immediately got a loaner - early bird DOES get the work! The service including getting one of my road damaged tires swapped was completed by 4PM. Paid my invoice on line when I was notified the car was ready. Picked up my newly service and tire-changed SUV and left within minutes. Wade, you do a superb job! Thank you. More

Wonderful experience The service adviser was professional and took care of issue right away. I was constantly being updated via text messages regarding the progress of my The service adviser was professional and took care of issue right away. I was constantly being updated via text messages regarding the progress of my car. More

Excellent service Very prompt and professional. I was completely satisfied. Work was finished on schedule and with no problems afterward. Thanks for the good work. Very prompt and professional. I was completely satisfied. Work was finished on schedule and with no problems afterward. Thanks for the good work. And the waiting area was nice. More

Sandy and all of Service are great! Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the Special thanks to Wally who responded to my Roadside Assistance call within minutes and treated me respectfully, even though there was 50% chance the issue was my fault. Good to learn that it was not and the dealer put me into a great new loaner (tempting.....) and called me every day with an update on the diagnostics. My car was ready on time - even washed and cleaned! Thank you. More

The dealer service was competent and effective - I have been using the service from this dealer for over 20 years. They are cpmpetent and reliable. If something is done wrong (seldom) they make it ri I have been using the service from this dealer for over 20 years. They are cpmpetent and reliable. If something is done wrong (seldom) they make it right. More

Excellent Thank you for another good experience. . I appreciate Wade assisting me and having a car to drive. My car is running very well and all items were ad Thank you for another good experience. . I appreciate Wade assisting me and having a car to drive. My car is running very well and all items were addressed. More

Exceptional service levels! Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute i Great customer service! They keep you informed every step of the way with texts and calls. Ask for James the shop foreman. He figured out 1 minute into the test drive what needed to be repaired on my car. More

Lost key fob Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my serv Staff quickly, efficiently and with minimal effort on my part, got me a replacement key much more quickly than I had thought possible. Annie, my service rep is always exceedingly competent and kind and the person I worked with in parts - I think it was Shannon - was very helpful and patient with my questions about the minutiae of key fob and blade management. More

Excellent and speedy service Mercedes s550.service visit excellent and speedy service.......... All was completed as requested and on time .... could not be happier with tires whe Mercedes s550.service visit excellent and speedy service.......... All was completed as requested and on time .... could not be happier with tires wheels paint etc More