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Mercedes-Benz of Austin - Service Center

Austin, TX

4.6
956 Reviews

956 Reviews of Mercedes-Benz of Austin - Service Center

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October 18, 2017

B Service Friendly staff great service I would recommend the dealership to all....Friendly staff great service I would recommend the dealership to all....Friend More

by RF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Oct 20, 2017 -

Mercedes-Benz of Austin responded

Thanks so much for your review and the kind words. :) We'll see you next time! -The Team at Mercedes-Benz of Austin

October 16, 2017

The Service Representative was extremely helpful. The Mercedes-Benz of Austin dealership is where I received my first 10,000 mile tune-up. The Service Representative was extremely helpful, explained e More

by Victoria Lynn Marasco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minh Fogel
Oct 17, 2017 -

Mercedes-Benz of Austin responded

Thank you for the comments and the great review, Victoria. We're thrilled to hear that we succeeded in making your visit one to remember. :) We appreciate your support as a customer and look forward to assisting you next time. -The Team at Mercedes-Benz of Austin

October 15, 2017

Great Service Dept I have been coming to MB of Austin for many years to get my cars serviced. I have never had a bad experience. Minh is my service rep. I have know More

by Sylvia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Minh Fogel
Oct 16, 2017 -

Mercedes-Benz of Austin responded

Sylvia, we couldn't be more proud to read your review. This level of customer service is what we strive to provide every customer who visits us and it's great to know the Minh has consistently achieved this goal for you. :) We couldn't do what we do without great employees like her and we'll be sure to pass your kind words along! We greatly appreciate your support as a customer and look forward to the next opportunity to serve you. Until then, happy cruising and take care. -The Team at Mercedes-Benz of Austin

October 13, 2017

Excellent service I had a great experience taking my car in for service. Reva is wonderful and Wade was very helpful and informative. The team gets 5 stars from me! More

by JenniferW
Recommend Dealer
Yes
Employees Worked With
Reva Hope, Wade Wells
Oct 13, 2017 -

Mercedes-Benz of Austin responded

We're so happy to hear it, Jennifer. :) Thanks for taking a moment to let us know how we're doing. We'll see you next time and wish you all the best. -The Team at Mercedes-Benz of Austin

October 10, 2017

Kept Informed I was kept very informed by our excellent service representative, Sandy Garza. Everyone was polite. Upfront. Honest. Store was very clean and wait More

by Sandy MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandy Garza
Oct 11, 2017 -

Mercedes-Benz of Austin responded

Thanks so much for taking a moment to let us know how we're doing. We greatly appreciate the review and if there is anything we can help with in the future, we'll be here for you. :) -The Team at Mercedes-Benz of Austin

October 07, 2017

Consistently friendly, and professional. Weirdly, I look forward to my visits. Everyone is consistently friendly and professional. Wade is the best and you can always grab Glenn for a quick More

by R Barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Mayhugh, Wade Wells
Oct 09, 2017 -

Mercedes-Benz of Austin responded

Thank you for taking the time to give us your feedback. :) This is exactly the impression we hope to leave on every customer! We appreciate your business as a customer and look forward to the next opportunity to serve you. Until then, best wishes. -The Team at Mercedes-Benz of Austin

September 30, 2017

They know me They were prepared for me with my reservation. Their estimate was right on the money. My car was ready on time and on the amount More

by Tfaulkenberry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annie Daniel
Oct 02, 2017 -

Mercedes-Benz of Austin responded

Tim, we're so proud to hear that we delivered on everything we promised. :) We'll work hard to continue to earn your endorsement and support! Thank you for the review and take care. -The Team at Mercedes-Benz of Austin

September 30, 2017

Exceptional Service Hi Annie, Service received from Mercedes Benz Austin was excellent. I drive to Austin from Temple Texas because of the exceptional service I receiv More

by Sharon Carson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Miller, gentle that did inspection, all service guys., Annie Daniel
Oct 02, 2017 -

Mercedes-Benz of Austin responded

We couldn't be happier to read your review, Sharon! Thank you for your dedicated business and friendship. We train our staff to deliver the best possible experiences and it's great to know that Annie has hit the mark. :) Until next time, -The Team at Mercedes-Benz of Austin

September 28, 2017

Quick and efficient First experience with Mercedes -Benz of Austin service department. Although I did not purchase my vehicle at this dealership, they treated me as famil More

by JeffC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Call
Sep 30, 2017 -

Mercedes-Benz of Austin responded

Jeff, our commitment to excellence extends to everyone who walks through our doors, regardless of where the vehicle was purchased. :) We're thrilled that you took a chance to visit us and experience what we're all about. Thanks so much for the review and we wish you the best. -The Team at Mercedes-Benz of Austin

September 28, 2017

Had 2 vehicles in for service As always Service and our advisor, Wade Wells were excellent. That's why we drive 100 miles each way when we need service!! We have purchased three o More

by Cargirl2529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wade Wells
Sep 30, 2017 -

Mercedes-Benz of Austin responded

We are so grateful for your feedback and your dedicated business. :) We want every single customer that walks through our doors to experience the same level of service that you consistently have. Our goal after all is to provide customers with superior products and services that exceed their expectations, just as you've witnesses yourself! Thank you again for taking a moment to share and we look forward to seeing you next time. -The Team at Mercedes-Benz of Austin

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