Mercedes-Benz of Austin - Service Center

Impressive Service We called around 1:30 to schedule a service appointment, and they fit us in at 3pm. Even though it was late in the day, our car was diagnosed the same We called around 1:30 to schedule a service appointment, and they fit us in at 3pm. Even though it was late in the day, our car was diagnosed the same afternoon and returned to us (repaired) early the next day. We came from Houston to avoid flooding from Harvey. We had a car full of luggage, 2 kids, and 2 dogs. The employees helped us find a hotel, unpacked our car, then repacked the luggage into another car to take us to the hotel. The excellent service made a difficult situation much easier. Great work MB of Austin! More

Air Conditiioning and brake repair My air conditioning problem was not easy to diagnose. My service rep, Minh Fogel, asked the chief mechanic to come to the service area and discuss it My air conditioning problem was not easy to diagnose. My service rep, Minh Fogel, asked the chief mechanic to come to the service area and discuss it with me. He listened, explained, discussed, and left me with confidence that the best possible outcome was in store. Also, I anticipated the need for replacement brake pads, but the mechanic noted that the real problem was simply a melted switch. These guys are good, they are considerate, and they are accomodating. Your car is in the best of hands. More

It's great experience Everything went good .They were very professional.we still have pending the tinted windows that they promised to me when I bought the car. Other than Everything went good .They were very professional.we still have pending the tinted windows that they promised to me when I bought the car. Other than that this is a very great experience very professional very courteous I like it More

Great service! I had a wonderful experience from drop off to pick up. Briana was great to work with. She was extremely attentive and responsive. Thanks for great s I had a wonderful experience from drop off to pick up. Briana was great to work with. She was extremely attentive and responsive. Thanks for great service. More

Replaced seat cover As always, service was great. We don't go anywhere else for service and always look to the Mercedes team in Austin for advice. Wade is always professi As always, service was great. We don't go anywhere else for service and always look to the Mercedes team in Austin for advice. Wade is always professional. More

Door lock issue Everything was excellent....fit me in on short notice before a road trip....fixed the problem quickly and returned my truck clean and ready for the r Everything was excellent....fit me in on short notice before a road trip....fixed the problem quickly and returned my truck clean and ready for the road.. Thanks again, Rusty More

excellent repair but parts took a long time The repair was excellent. Loaner car worked properly. Parts had to come from Germany so it took longer than expected. Maybe it was that the loaner GLA The repair was excellent. Loaner car worked properly. Parts had to come from Germany so it took longer than expected. Maybe it was that the loaner GLA was so noisy but our R-class now seems to run smoother with less road noise. Good job, folks. More

maintenance I feel that this time things were done in a timely manner. I have had a lot of service reps since I have been with Mercedes Austin. Now that I have I feel that this time things were done in a timely manner. I have had a lot of service reps since I have been with Mercedes Austin. Now that I have Minh, everything seems to run so much smoothly. She kept me up to date via text. It was done the next day. She made the experience a 5 star experience. More

The Best I could not ask for, nor expect better service--outstanding. Great coordination with sales (Stacey Olmstead) and service (Brian Smith, Wade Wells and I could not ask for, nor expect better service--outstanding. Great coordination with sales (Stacey Olmstead) and service (Brian Smith, Wade Wells and Nick Opinker). More

Re-Call Really good service, friendly people! I would recommend this place to any one. They made sure my car was up and running at it best. THANKS! Really good service, friendly people! I would recommend this place to any one. They made sure my car was up and running at it best. THANKS! More