Mercedes-Benz of Austin - Service Center

No comment I was greeted when I pulled up and although I was a little late for the appointment and bringing the loaner car back, Minh and the rest of the staff t I was greeted when I pulled up and although I was a little late for the appointment and bringing the loaner car back, Minh and the rest of the staff treated with respect and remained very courteous. I only prefer this dearlership and drive 1 hour away to receive service. More

First service This was the first 10,000 mile service on our new car. Brian was excellent. Car was finished before time promised. Waiting room was clean and cinnamon This was the first 10,000 mile service on our new car. Brian was excellent. Car was finished before time promised. Waiting room was clean and cinnamon roll while waiting made it even better. More

A service for my 2013 E350 I enjoyed meeting Shawn Grant. Everyone was kind and helpful from drive-in to drive-out. It is obvious your team is committed to serving the custom I enjoyed meeting Shawn Grant. Everyone was kind and helpful from drive-in to drive-out. It is obvious your team is committed to serving the customers needs. Thank you. More

Great service and fast Great service, love the online feature to schedule service and loan car. I liked the loaner car and how new and pretty it was. Nice clean car that I Great service, love the online feature to schedule service and loan car. I liked the loaner car and how new and pretty it was. Nice clean car that I picked up More

Absolutely Fabulous!! Our experience purchasing new car FANTASTIC! It was an upgrade, selected new vehicle, trade in vehicle appraised/compensated quickly. The whole experi Our experience purchasing new car FANTASTIC! It was an upgrade, selected new vehicle, trade in vehicle appraised/compensated quickly. The whole experience just fabulous! Jesse Jimenez made sure we were taken care of completely and as always Mercedes Benz of Austin crew just wonderful people. Thanks again for your time/patience Jesse Jimenez. We rate our whole experience out of 5 stars a 5!!!! More

Service Great and quick service! Annie is awesome! I waited for my car and it didn't take long at all. I would recommend Mercedes on Airport! Great and quick service! Annie is awesome! I waited for my car and it didn't take long at all. I would recommend Mercedes on Airport! More

Brian Smith has excellent customer service We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend We were from out of town and were treated as if we bought car from Austin,Tx. As far as service dept is concerned, we highly recommend More

Very expedient-met my time frame Always had immediate attention. To detail. Sales and management in service always accommodate my time limits. I live out of town, so this quick attent Always had immediate attention. To detail. Sales and management in service always accommodate my time limits. I live out of town, so this quick attention keeps me coming back More

Wade wells is a really outstanding service rep-- Wade Wells should be promoted and his managerial skills shared with the dealership. He knows my car, and genuinely cares about its quality without Wade Wells should be promoted and his managerial skills shared with the dealership. He knows my car, and genuinely cares about its quality without trying to "upsell"--I have enjoyed 4 e models and he has managed the service on every one.. BRYAN H--GIVE HIM A PROMOTION AND A RAISE More

Absolutely outstanding! My experience with purchasing my newer car was smooth. It was an upgrade. I select my car, they compensated me well for my trade. The whole experience My experience with purchasing my newer car was smooth. It was an upgrade. I select my car, they compensated me well for my trade. The whole experience was sweet. Tony Shine made sure I was taken care of completely. Thank you Mr. Shine. I rate the whole experience 2👍👍's up and ?????'s More