Mercedes-Benz of Austin - Service Center

"Check engine light" went on 2 weeks into ownership Two weeks after buying my new MB, the 'check engine' light came on. I was disturbed that something had gone wrong so quickly. The woman who answered Two weeks after buying my new MB, the 'check engine' light came on. I was disturbed that something had gone wrong so quickly. The woman who answered the phone got me an appointment for the next day, with Wade Wells. Wade was very pleasant and accommodating, and got me into a loaner, so I wouldn't have to wait. He called me later that day, to let me know my car was ready. He explained exactly what the problem was, and they have hopefully resolved it for good. My one hesitation in giving a 5-star review is that I had a question about how to turn off the radio so it didn't blare into life every time I started the ignition, and no one around the service area seemed to know how to resolve it. I thought that was a little weird. Wade did come back out to the car with me, and figured it out. I am wondering if your staff stays completely up to date with all the technology that gets put into these cars. Other than that, I'm glad Wade is my advisor, and recommend him--and your dealership--highly. As an aside, the salesman--Ausaf Hussain--was fantastic, as well. Thank you! More

Make customer feel good I like the way the service people treat the customers. I understand sometime unexpected issues can happen. In my case the service was delayed by somet I like the way the service people treat the customers. I understand sometime unexpected issues can happen. In my case the service was delayed by something. But Briana and Nick handled it very nicely so that we were happy about the result! Thank you. More

Annie provided excellent service! Annie and her team provided awesome service while I was in for my brake and oil change service. she set proper expectations, and was even able to take Annie and her team provided awesome service while I was in for my brake and oil change service. she set proper expectations, and was even able to take care of my state inspection ! More

NICK OPINKER - EXCELLENT SERVICE MANAGER Steve went the extra mile to assist our time availability. It was a very busy day for us, and he made sure wse could drop the car off for a needed ad Steve went the extra mile to assist our time availability. It was a very busy day for us, and he made sure wse could drop the car off for a needed adjustment, and have it ready the next morning. More

Great Traveling had problem. Dealership provided loaner car during repair. All service people great. Thanks to Briana she made a stressful time a lot bett Traveling had problem. Dealership provided loaner car during repair. All service people great. Thanks to Briana she made a stressful time a lot better. Thank you for your care!! More

Quick, efficient service We needed a new tire pronto and this dealership made it happen- at no cost as we had purchased the tire replacement option. Could not have been happie We needed a new tire pronto and this dealership made it happen- at no cost as we had purchased the tire replacement option. Could not have been happier. More

Great Campaign work has n 2017 E class - fast & friendly. Always ready to handle service requirements and be considerate of my time while waiting. All well Campaign work has n 2017 E class - fast & friendly. Always ready to handle service requirements and be considerate of my time while waiting. All well. More

Expectations met Drop off and pick up we're a breeze. Ron is always friendly and efficient. I was pleased with the service experience. Would recommend this dealer Drop off and pick up we're a breeze. Ron is always friendly and efficient. I was pleased with the service experience. Would recommend this dealer More

Everyone seems to care about my needs and interest. Everyone seems to care about my transportation needs and interest at this dealership. I recommend this dealership especially the service and finance d Everyone seems to care about my transportation needs and interest at this dealership. I recommend this dealership especially the service and finance departments. Thank you! More

Service visit and tire blow out Quick and professional. My service advisor is great and always knowledgeable. She knows that I am very busy and need to have my service done correctly Quick and professional. My service advisor is great and always knowledgeable. She knows that I am very busy and need to have my service done correctly and quickly. She has been my advisor for years, and I am always pleased. More