Mercedes-Benz of Austin - Service Center

Car Maintenance Wonderful experience, scheduled an appt. They took my car right away got me in, met with the service technician he was prompt and waiting for me. fil Wonderful experience, scheduled an appt. They took my car right away got me in, met with the service technician he was prompt and waiting for me. filled out paperwork, the individual to get a loaner car, which was a great car, and was on my way in about 15 minutes. I received a two text one stating there was no update and the other stating the car was ready . Loved the process, the promptness and kindness shown by the staff. More

Car part I came in to get a part replaced for my cruise control. Ron was very helpful and arranged for us to have a loaner to get to my husband's doctor's appo I came in to get a part replaced for my cruise control. Ron was very helpful and arranged for us to have a loaner to get to my husband's doctor's appointment. We really appreciated it as we knew the dealership was very busy that day. The service department expedited the service knowing that we were from out of town. Our car was ready to go when we finished with our doctor's appointment. Thank you Ron and the service department for your courtesy! Bill and Linda Hohertz More

Very professional and efficient My car was finished much earlier than expected, very comfortable lounge with coffee and pastries available while you wait. Everyone was very professio My car was finished much earlier than expected, very comfortable lounge with coffee and pastries available while you wait. Everyone was very professional and courteous. More

Problems fixed in a short period of time. I called for my service appointment and was scheduled. A conflict with my schedule arose for the drop off time of my vehicle, so I called Minh and s I called for my service appointment and was scheduled. A conflict with my schedule arose for the drop off time of my vehicle, so I called Minh and she quickly arranged my drop off time and had a loaner waiting. More

Service A It was a quick and easy service. Everyone was very nice from the time I pulled up until I left. They seemed to be very efficient. It was a quick and easy service. Everyone was very nice from the time I pulled up until I left. They seemed to be very efficient. More

service B plus a couple of issues with the car Brian Smith was very cordial, listened carefully about my explanation of a couple of issues that my car presented prior to Service B was due. He gave Brian Smith was very cordial, listened carefully about my explanation of a couple of issues that my car presented prior to Service B was due. He gave me an estimated time to get my car back and then kept me informed about the repairs needed which would take longer then previously thought. I was very pleased with his service and also with the loaner I had. Thanks Mercedes Benz of Austin More

Excellent Service The service department has been great. In a previous visit Minh Fogel went way above and beyond to resolve a warranty issue. Good work Austin Mercede The service department has been great. In a previous visit Minh Fogel went way above and beyond to resolve a warranty issue. Good work Austin Mercedes service team! More

As always It is a pleasure to visit the dealership. Everyone goes the extra mile to provide excellent service. Ron and the people in the shop and loaner departm It is a pleasure to visit the dealership. Everyone goes the extra mile to provide excellent service. Ron and the people in the shop and loaner department are always great. Carrie is a joy to work with when shopping for a new Benz. More

Excellent Service I continually find the service and staff to be first-rate. They are timely, courteous and experienced. They work hard to return the car to peak cond I continually find the service and staff to be first-rate. They are timely, courteous and experienced. They work hard to return the car to peak condition. More