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Mercedes-Benz of Austin - Service Center
Austin, TX
955 Reviews
Today:Open today 7:00 AM - 6:00 PM
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955 Reviews of Mercedes-Benz of Austin - Service Center
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January 17, 2017
Great customer experience Mihn is my service rep and always very helpful. I love the texting feature and easy access to her. I also really liked the new Mercedes SUV I was gi Mihn is my service rep and always very helpful. I love the texting feature and easy access to her. I also really liked the new Mercedes SUV I was given as a loaner. More
by danniranch
Employees Worked With
Minh Fogel
January 12, 2017
Not having a scheduled appt. service was quick!!!!!!! Service was completed within an hour. I drove in after work with a large piece in my tire. It took less than an hour and a half, and my car was wash Service was completed within an hour. I drove in after work with a large piece in my tire. It took less than an hour and a half, and my car was washed and vacuum as well. thank you. Note: I have the best service adviser - Wade Wells, hats off to him. Stella Roland More
by roland01
Employees Worked With
Wade Wells, Wade Wells
June 07, 2016
Service that comes to you! My 10k service was due and I made arrangements to come in to the dealer. However, since I live west of Dripping Springs, out in the country, schedulin My 10k service was due and I made arrangements to come in to the dealer. However, since I live west of Dripping Springs, out in the country, scheduling a trip to the dealer wasn't a 10 minute exercise. I planned to drive in on a day I could afford to spend the majority of my time on the roads of Austin. I wasn't looking forward to it. However, I received a call from Jake with MB Austin to suggest I take advantage of their personal service at my home! I immediately took them up on the offer after I called to be sure that he was aware that I lived an hour away. He assured me I was exactly the customer the service was designed for. So, Jake showed up at my house, performed the service on my GLK and took care of everything in under an hour. I was so pleasantly surprised at the level of personal service from Jake backed by the team at MB Austin. I'll never shop anywhere else!! More
by Shannon Woodruff
Employees Worked With
James (Jake) Patterson
April 05, 2016
System Check My car refused to remain in idle after a fresh start. When it became more frequent I immediately scheduled and appointment at the dealership because My car refused to remain in idle after a fresh start. When it became more frequent I immediately scheduled and appointment at the dealership because it is a trusted service from past experience. More
by MzMB2
Employees Worked With
Ron Odom
February 21, 2016
Great service. Thanks for a great experience. They went above and beyond and retrieved miss placed items in console. A big Thank You to Minh Fogel in the service d Thanks for a great experience. They went above and beyond and retrieved miss placed items in console. A big Thank You to Minh Fogel in the service dept. More
by caddison
Employees Worked With
Minh Fogel
November 09, 2015
AMG Service I've purchased 6 new Mercedes Benz from Mercedes Benz of Austin. They exceed my expectations on sales and service. I know that if you try them one t I've purchased 6 new Mercedes Benz from Mercedes Benz of Austin. They exceed my expectations on sales and service. I know that if you try them one time you will always return to them. Great people, great owners. Just like the Mercedes saying. "The Best or Nothing" Mercedes Benz of Austin lives up to this every day. More
by mbrimberry
Employees Worked With
Rob Burge, Minh Fogel, Jim McGuane, Bob Nolen
September 19, 2015
Great experience The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time The people at Mercedes-Benz of Austin make you wish you could've owned a Benz your whole life. They are courteous and thorough. The respect your time and genuinely care that you have a pleasant experience. More
by AUS787
Employees Worked With
Ron Odom
September 10, 2015
Customer Care, Service, and Repair This dealership is most outstanding: in service, consultation, emergency service, and overall professionalism that I have ever encountered. I am so This dealership is most outstanding: in service, consultation, emergency service, and overall professionalism that I have ever encountered. I am so thankful I was invited and attended "Customer Appreciation Day" in June. They provided a courtesy inspection and found I would be needing rear brakes. I immediately scheduled my appointment. The customer service is always excellent and the repair done at a reasonable price. Ron Odom, has been my service person who always make me feel I am a valued customer. His knowledge and professionalism coupled with his patience, to provide the answers satisfactorily to questions relative to required services needed to all of my questions is assurance that this dealership is outstanding. Additionally, whether I need a courtesy ride home or a courtesy car, all of the personnel who assists is extremely professional and helpful. In January, 2015, I experienced one of the scariest experiences on an out of town trip relative to my vehicle repair and safety. Efforts to resolve the matter were unsuccessful noticeably of no concern to the towing company who caused the distress. However, 6 months after the problem existed, I talked about it to MY Austin Dealership and the problem was taken care of in a MATTER of DAYS by Mr. Kevin Benton!! I am proud to own my vehicle and happy that I have a vehicle and dealership that is outstandingly reliable. More
by MzMB2
Employees Worked With
Chris Hirsh, Ron Odom, Kevin Benton
August 31, 2015
Repair A-1 service!!!!! Professional, courteous, dependable....delivered what they promised and had all repairs completed on time!! Our service rep, Chase e A-1 service!!!!! Professional, courteous, dependable....delivered what they promised and had all repairs completed on time!! Our service rep, Chase explained everything up front and wanted to ensure we had a great experience. More
by Mrsouth
August 14, 2015
My Service Advisor Minh Fogel is very knowledgeable and professional. Always take a time does such a good customer service. Even I have a question about somethi Advisor Minh Fogel is very knowledgeable and professional. Always take a time does such a good customer service. Even I have a question about something and write e-mail she always respond. Sometimes when I get loaner the lady working at the desk is very slow and that really bothers me. Especially in the morning we got to back to work. Last time I was waited for a while and I ask her later on she gave a wrong key. More
by Molly5454
Employees Worked With
Minh Fogel
